Client Services Concierge (Receptionist) — Tax Season

H&R Block, Inc.; Dallas (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Dallas. You will manage client scheduling, assist with daily operations, and collaborate with tax professionals to ensure a smooth client experience.

This in-person role supports the team during tax season, with opportunities to grow into tax preparation or office leadership. Availability for evenings and weekends is needed to accommodate clients.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication with clients.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal communication

Multitasking

Organizational skills

Customer service

Office coordination

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Dallas. You will manage client scheduling, assist with daily operations, and collaborate with tax professionals to ensure a smooth client experience.

This in-person role supports the team during tax season, with opportunities to grow into tax preparation or office leadership. Availability for evenings and weekends is needed to accommodate clients.