Client Services & Benefits Coordinator

Elevance Health, Inc.; Los Angeles (CA); Hybrid; USD 64,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Elevance Health, Inc. is seeking an Account Service Coordinator in California. This hybrid role requires in-office presence 1–2 days weekly to foster collaboration, with flexibility for productive remote work.

You will provide advanced customer service for accounts, interpret benefits, resolve complex issues, and coordinate enrollment and trainings. The ideal candidate holds a BA/BS with 3+ years of operations or customer-relations experience, and may need a sales license.

Qualifications

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationships.
• Sales license may be required.
• Client facing experience preferred.

Responsibilities

• Provides advanced customer service representation for accounts.
• Interprets and supports plan benefit design.
• Resolves complex claims, benefit, and enrollment issues.
• Makes routine account visits and coordinates enrollment meetings and trainings.

Skills

Customer service

Account management

Travel

Sales license may be required

Education

BA/BS

Job description

Elevance Health, Inc. is seeking an Account Service Coordinator in California. This hybrid role requires in-office presence 1–2 days weekly to foster collaboration, with flexibility for productive remote work.

You will provide advanced customer service for accounts, interpret benefits, resolve complex issues, and coordinate enrollment and trainings. The ideal candidate holds a BA/BS with 3+ years of operations or customer-relations experience, and may need a sales license.