Account Service Coordinator

Elevance Health; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Merit increases

Paid Time Off

Incentive bonus programs

Medical, dental, vision benefits

401(k) + match

Wellness programs

Job summary

A leading health company is looking for an Account Service Coordinator to provide advanced customer service representation for accounts. This role involves interpreting plan benefits, resolving complex claims, and coordinating meetings. Candidates should possess a BA/BS degree and have at least 3 years of relevant experience. The position offers a hybrid work model with flexibility, while ensuring essential in-person training and development opportunities are met.

Qualifications

• Minimum 3 years of experience managing business operations or customer relations.
• Willingness to travel to worksite and other locations as necessary.

Responsibilities

• Interpret and support plan benefit design.
• Resolve complex claims and enrollment issues.
• Coordinate open enrollment meetings and client training sessions.

Skills

Customer relationship management

Attention to detail

Organizational skills

Communication skills

Education

BA/BS degree

Tools

CRM systems

Microsoft Office

Job description

Overview

Account Service Coordinator

Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Account Service Coordinator is responsible for providing advanced customer service representation for accounts.

How You Will Make An Impact

• Interprets and supports plan benefit design.
• Resolves complex claims, benefit, and enrollment issues.
• Make routine account visits.
• Coordinates open enrollment meetings, renewal process and training sessions, and on-site facility visits.

Minimum Requirements

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
• Travel to worksite and other locations as necessary.

Preferred Skills, Experience And Capabilities

• Proven experience in a similar role, ideally in healthcare or insurance, preferred.
• Strong knowledge of account structure, benefits design, and billing, preferred.
• Excellent organizational skills and attention to detail, preferred.
• Ability to work both independently and collaboratively in a fast-paced setting, preferred.
• Proficient in CRM systems and Microsoft Office, preferred.
• Strong communication and interpersonal skills for client and team relationships, preferred.
• Commitment to continuous learning and staying informed about industry trends, preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.