Hybrid Account Service Coordinator - Client-Facing

The Elevance Health Companies of California, Inc.; Los Angeles (CA); Hybrid; USD 64,000 - 100,000; Full time

Job summary

Elevance Health in Los Angeles, CA is seeking an Account Service Coordinator to provide advanced customer service for healthcare accounts. This hybrid role requires 1–2 days in-office weekly to foster collaboration, with remote work flexibility to support productivity.

You will interpret plan benefits, resolve enrollment issues, and coordinate open enrollment meetings, renewals, and training sessions. A BA/BS and 3+ years in operations or client relations are required.

Qualifications

• Requires BA/BS and at least 3 years in business operations or customer relationship management.
• Sales license may be required.
• Travel to worksite and other locations as necessary.

Responsibilities

• Interprets and supports plan benefit design.
• Resolves complex claims, benefit, and enrollment issues.
• Makes routine account visits.
• Coordinates open enrollment meetings, renewal processes and training sessions; on-site facility visits.

Skills

Client facing experience

Account management experience

Sales license may be required

Education

BA/BS degree

Job description

Elevance Health in Los Angeles, CA is seeking an Account Service Coordinator to provide advanced customer service for healthcare accounts. This hybrid role requires 1–2 days in-office weekly to foster collaboration, with remote work flexibility to support productivity.

You will interpret plan benefits, resolve enrollment issues, and coordinate open enrollment meetings, renewals, and training sessions. A BA/BS and 3+ years in operations or client relations are required.