Client Experience & Digital Banking Specialist

Bank Iowa; West Des Moines (IA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

401k match

Profit sharing

Health insurance

Descripción de la vacante

Bank Iowa in West Des Moines, IA is seeking a Client Experience Specialist to enhance our digital presence and deliver exceptional service to current and prospective clients. You will communicate through phone, chat, email, and secure messaging to understand financial needs and promote our products and services.

You will open new accounts, process transactions, support online banking and mobile app features, and help resolve issues while maintaining privacy and compliance.

Formación

• High School diploma or equivalent required; college degree preferred.
• 2-5 years banking experience desired and/or understanding of bank products and services.
• Excellent verbal and written client service skills across channels.

Responsabilidades

• Engage with clients across inbound calls, chat, secure messages, and website leads.
• Process deposits, withdrawals, transfers, and payments accurately.
• Open new accounts and complete required documentation.
• Provide product support for online banking and mobile app.

Conocimientos

Customer service

Multi-channel communication

Banking product knowledge

Educación

High School diploma or equivalent

Herramientas

MS Office (Excel/Word)

Descripción del empleo

Bank Iowa in West Des Moines, IA is seeking a Client Experience Specialist to enhance our digital presence and deliver exceptional service to current and prospective clients. You will communicate through phone, chat, email, and secure messaging to understand financial needs and promote our products and services.

You will open new accounts, process transactions, support online banking and mobile app features, and help resolve issues while maintaining privacy and compliance.