Client Services Associate, Senior Living

bayada home health care; Towson (MD); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Vision plan

Dental plan

Medical health plans

401k with company match

Direct deposit

Employee assistance program

Job summary

BAYADA Home Health Care seeks a Client Services Associate / Scheduling Coordinator in Towson, MD. The role focuses on coordinating client services and emergent scheduling for a Medicare certified home health senior living office.

You will build relationships with clients, referral sources, payors, and community organizations, while collaborating with Clinical Managers to support field staff. Strong communication and EMR skills are essential.

Qualifications

• Bachelor degree preferred; Associate’s minimum.
• Prior knowledge of Medicare and OASIS a plus.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility.
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Manager caseload.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees.

Skills

Excellent communication

Interpersonal skills

Customer service

Education

Bachelor's degree preferred

Associate’s degree minimum

Job description

BAYADA Home Health Care is currently seeking a Client Services Associate / Scheduling Coordinator to join our Towson, MDM Medicare certified Home Health Senior Living Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for a Client Services Associate / Scheduling Coordinator

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Associate / Scheduling Coordinator

• Bachelor degree is preferred, Associate’s at minimum.
• Prior knowledge of/experience with Medicare and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family‑owned business.
• Check out our blog: https://www.bayada.com/search?q=Newsweek
• Newsweek’s Best Place to Work for Diversity
• Newsweek’s Best Place to Work for Women
• Newsweek’s Best Place to Work (overall)
• Newsweek’s Best Place to Work for Women and Families
• Glassdoor Best Places to Work
• Forbes Best Places to Work for Women
• Paid Weekly
• Mon-Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Home Health Care benefits: https://www.bayada.com/benefits

Base salary of $48,000–$50,000, with up to an additional $9,000 in quarterly performance-based incentives.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.