Home Care, Referral Management Associate

BAYADA Home Health Care; Canton (MA); On-site; USD 42,500 - 57,500; Full time

Benefits offered by this job

Base salary $50,000/yr

Quarterly bonus up to $1,000/quarter

Paid holidays

Vacation and sick leave

Vision, dental, and medical plans

401k with company match

Life insurance

Job summary

BAYADA Home Health Care in Canton, MA is seeking an Associate to join our Medicare certified Senior Living Office. This role emphasizes compassionate, reliable home health services and strong teamwork to support clients and families.

Responsibilities include patient-centered referrals, coordination with the client services team, and maintaining quality metrics. A bachelor’s degree is preferred, with experience in Medicare/OASIS and EMR systems helping you succeed.

Qualifications

• Bachelor degree preferred
• Medicare and OASIS knowledge/experience a plus
• Experience in medical office or home care preferred
• Demonstrated record of increased responsibility (goal achievement)
• Ambition to grow and advance within BAYADA
• Excellent communication and interpersonal skills

Responsibilities

• Provide superior customer service and quality home care
• Focus on referral management and processing referrals promptly
• Support the client services manager in coordination of client services and scheduling
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team and external parties
• Support the team in fiscal management by monitoring admissions, Medicare metrics, referrals
• Partner with Clinical Managers to supervise and support field employees

Skills

Excellent communication

Interpersonal skills

Strong computer skills

EMR familiarity

Education

Bachelor degree preferred

Tools

Electronic Medical Records (EMR)

Job description

BAYADA Home Health Care is currently seeking an Associate to joinour Canton, MA Medicare certified Home Health Senior Living Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for an Associate:

• Provide superior customer service and quality home care
• Focus on referral management and processing referrals in a timely manner
• Focus on supporting the client services manager in coordination of client services and emergent scheduling issues
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team and external parties
• Support the team in effective fiscal management by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Partner with the team and Clinical Managers to provide supervision and support to field employees

Qualifications for an Associate

• Bachelor degree is preferred
• Prior knowledge of/experience with Medicare and OASIS a plus
• Prior medical office or home care experience preferred
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA:

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
• Check out our blog: https://www.bayada.com/search?q=Newsweek
• Newsweek’s Best Place to Work for Diversity
• Newsweek’s Best Place to Work for Women
• Newsweek’s Best Place to Work (overall)
• Newsweek’s Best Place to Work for Women and Families
• Glassdoor Best Places to Work
• Forbes Best Places to Work for Women
• Paid Weekly
• Competitive compensation package:
  • Base Salary: $50,000 / year depending on qualifications
  • Bonus: Quarterly Bonus opportunity up to $1,000/quarter based on metrics met
• Hours Mon- Fri 8:30-5
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Home Health Care benefits, https://www.bayada.com/benefits

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.