Client Services Manager

bayada home health care; Cleveland (OH); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays and vacation

401k with company match

Comprehensive benefits plan

Job summary

BAYADA Home Health Care is seeking a Client Services Manager in Cleveland, OH. This role involves providing outstanding customer service and managing client services coordination.

The ideal candidate will have strong communication skills, be experienced with home health scheduling, and demonstrate ambition for career growth. BAYADA values a mission-driven culture, awarding stability and a supportive environment fostering professional development.

Competitive salary ranges from $45,000 to $52,000, alongside comprehensive benefits.

Qualifications

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare is a plus.
• Demonstrated record of taking on increased responsibility.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Build lasting relationships with clients and community organizations.

Skills

Home health scheduling experience

Customer service skills

Communication skills

Interpersonal skills

Strong computer skills

Education

Bachelor degree

Tools

Home Care Homebase

OASIS

Job description

BAYADA Home Health Care is seeking a Client Services Manager in our Cleveland, OH Home Health Office. If you have home health scheduling experience, this is a great opportunity to join a new and growing office with strong potential for career growth and advancement.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare, Home Care Homebase, and OASIS a plus
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA

• Base salary: a range of $45,000-$52,000 based on qualifications
• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family‑owned business.
• Award‑winning workplace: proud to be recognized as a Best Place to Work by Newsweek, Forbes, and Glassdoor.
• Weekly pay
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
• Check out our blog: https://www.bayada.com/search?q=Newsweek
• Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, https://www.bayada.com/benefits

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.