Client Services Associate — Customer Care & Operations

Stacks Bowers Galleries; Costa Mesa (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, vision, dental, and life insur

401(k) with company match

Paid vacation & holidays

Flexible spending and health savings

Employee Assistance Program

Room to grow, learn, and make a real

Job summary

Stack's Bowers Galleries in Costa Mesa, CA, is seeking a Client Services Associate to be the friendly voice of our company. You will handle inquiries by phone, email, and in person, keep calendars, process documents, and help with shipping and office duties.

Ideal candidates are strong communicators, organized, with 1–2 years of customer service experience; associate degree is a plus. We offer full-time on-site work with benefits and opportunities to grow.

Qualifications

• Strong communicator and active listener.
• Friendly, professional, and approachable demeanor.
• Comfortable with Microsoft Office (Outlook, Word & Excel).
• Organized and self-motivated.
• 1–2 years of customer service experience preferred.
• Associate’s degree a plus—but not required.
• Previous sales experience helpful but not necessary.

Responsibilities

• Answer and route incoming calls (50–200/day), providing clear, friendly help with account and order related inquiries, and booking appointments.
• Respond to emails and in-person inquiries with empathy and professionalism.
• Keep calendars and conference room schedules up to date.
• Process and send documents, mailings, and office supply orders.
• Help with packaging and shipping items—and checking that deliveries arrive on time.
• Support the office team with various admin tasks (filing, organizing, logging requests, formatting documents).
• Help customers understand our services, products, and promotions.
• Track and follow up on customer questions, concerns, or complaints.
• Represent the company at trade shows when needed.

Skills

Strong communicator and active listen

Professional demeanor

Microsoft Office proficiency

Organized and self-motivated

1–2 years customer service experience

Associate’s degree a plus

Sales experience helpful

Education

Associate Degree

Tools

Microsoft Office (Outlook, Word & Excel)

Job description

Stack's Bowers Galleries in Costa Mesa, CA, is seeking a Client Services Associate to be the friendly voice of our company. You will handle inquiries by phone, email, and in person, keep calendars, process documents, and help with shipping and office duties.

Ideal candidates are strong communicators, organized, with 1–2 years of customer service experience; associate degree is a plus. We offer full-time on-site work with benefits and opportunities to grow.