Client Services Associate

Stacks Bowers Galleries; Costa Mesa (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, vision, dental, and life insur

401(k) with company match

Paid vacation & holidays

Flexible spending and health savings

Employee Assistance Program

Room to grow, learn, and make a real

Job summary

Stack's Bowers Galleries in Costa Mesa, CA, is seeking a Client Services Associate to be the friendly voice of our company. You will handle inquiries by phone, email, and in person, keep calendars, process documents, and help with shipping and office duties.

Ideal candidates are strong communicators, organized, with 1–2 years of customer service experience; associate degree is a plus. We offer full-time on-site work with benefits and opportunities to grow.

Qualifications

• Strong communicator and active listener.
• Friendly, professional, and approachable demeanor.
• Comfortable with Microsoft Office (Outlook, Word & Excel).
• Organized and self-motivated.
• 1–2 years of customer service experience preferred.
• Associate’s degree a plus—but not required.
• Previous sales experience helpful but not necessary.

Responsibilities

• Answer and route incoming calls (50–200/day), providing clear, friendly help with account and order related inquiries, and booking appointments.
• Respond to emails and in-person inquiries with empathy and professionalism.
• Keep calendars and conference room schedules up to date.
• Process and send documents, mailings, and office supply orders.
• Help with packaging and shipping items—and checking that deliveries arrive on time.
• Support the office team with various admin tasks (filing, organizing, logging requests, formatting documents).
• Help customers understand our services, products, and promotions.
• Track and follow up on customer questions, concerns, or complaints.
• Represent the company at trade shows when needed.

Skills

Strong communicator and active listen

Professional demeanor

Microsoft Office proficiency

Organized and self-motivated

1–2 years customer service experience

Associate’s degree a plus

Sales experience helpful

Education

Associate Degree

Tools

Microsoft Office (Outlook, Word & Excel)

Job description

About the Organization Stack's Bowers Galleries conducts live, Internet and specialized auctions of rare U.S. and world coins and currency and ancient coins, as well as direct sales through retail and wholesale channels.

Stack's Bowers Galleries is dedicated to fulfilling the total buying and selling needs of the numismatic community. Our nine-decade legacy of achieving dynamic results and record-breaking prices guides our unwavering commitment to serve novice and expert collectors and enthusiasts, as well as industry professionals. Through our unparalleled list of services, incomparable customer support, and industry leading technology, Stack's Bowers Galleries provides every client the opportunity to achieve their numismatic goals through live and Internet auctions, retail and wholesale buying and selling, financial backing, and numismatic expertise.

Category Client Services

Description

Are you a people person who loves solving problems, helping others, and staying organized in a fast-paced environment? We’re looking for a Client Services Associate to join our growing team and be the friendly, helpful voice of our company.

This is a great role for someone who’s detail-oriented, eager to learn, and enjoys variety in their day. No two days are exactly the same—and you’ll be at the heart of keeping our clients happy and operations running smoothly.

Essential Job Duties/Responsibilities

• Answer and route incoming calls (50–200/day), providing clear, friendly help with account and order related inquiries, and booking appointments.
• Respond to emails and in-person inquiries with empathy and professionalism.
• Keep calendars and conference room schedules up to date.
• Process and send documents, mailings, and office supply orders.
• Help with packaging and shipping items—and checking that deliveries arrive on time.
• Support the office team with various admin tasks (filing, organizing, logging requests, formatting documents).
• Help customers understand our services, products, and promotions.
• Track and follow up on customer questions, concerns, or complaints.
• Represent the company at trade shows when needed.

Essential functions will be performed in the Corporate Headquarters secondary building but will also extend into all public areas of the building including but not limited to the copy room, various conference rooms, break room, library, studio, shipping room and supply rooms. In addition to the secondary corporate headquarters building, some job duties will be performed in a primary building within the same property.

Required Skills/Proficiencies

• Strong communicator and active listener
• Friendly, professional, and approachable demeanor
• Comfortable with Microsoft Office (Outlook, Word & Excel)
• Organized and self-motivated
• 1–2 years of customer service experience preferred
• Associate’s degree a plus—but not required
• Previous sales experience helpful but not necessary

Full-Time | $22.00 – $24.00/hr | On-site – Costa Mesa, CA

Perks & Benefits

• Health, vision, dental, and life insurance
• 401(k) with company match
• Paid vacation & holidays
• Flexible spending and health savings accounts
• Employee Assistance Program
• Room to grow, learn, and make a real impact

You’ll join a collaborative and supportive team in a company that values great service, teamwork, and attention to detail. Whether you’re answering phones or prepping for a trade show, your work matters and is seen.

Equal Opportunity Employer. Candidates must be authorized to work in U.S. Thorough background check. This is a full-time position. No recruiters.

Full-Time/Part-Time Full-Time

Location Corporate Office

Req Number CLI-26-00002

Tags

Position Requirements

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.