Client Services Associate

SPS; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

SPS in Seattle is seeking a Client Services Associate to support a premium workplace experience. You will manage the lifecycle of mail and packages, ensure spaces stay show-ready, and keep office equipment running smoothly.

The role also covers reception support and light project duties to maintain efficient operations. You will be a hospitality-focused multitasker, comfortable with MS Office, and able to adapt quickly to evolving workflow needs.

Qualifications

• Customer-obsessed with every interaction delivering 5-star service.
• Tech-savvy and quick to learn new package-tracking/shipping software.
• Organized and adaptable to changing workflows.

Responsibilities

• The Logistics Lead: manage mail/package lifecycle from secure intake to outbound shipping.
• The Experience Curator: maintain show-ready spaces in the Business Service Center, kitchens, and conference rooms.
• The Problem Solver: keep MFDs and copy/print equipment running; respond when a device is down.
• The Front-of-House Pro: greet guests, support reception and concierge as needed.
• The Project Ally: assist with office moves, light maintenance, and inventory management; identify workflow improvements.

Skills

Customer service

Tech-savviness

Organizational skills

Tools

MS Office

Job description

About The Role

As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.

Job Title: Client Services Associate

Reports To: Client Services Leadership

What You’ll Do

• The Logistics Lead: Master the lifecycle of mail and packages. From secure intake using chain-of-custody software to high-priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
• The Experience Curator: Maintain the "show-ready" status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged.
• The Problem Solver: Keep our fleet of multi-function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder.
• The Front-of-House Pro: Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
• The Project Ally: Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.

Who You Are

• Customer-Obsessed: You believe that no task is too small and every interaction is an opportunity to provide 5-star service.
• Tech-Savvy: You’re comfortable with MS Office and can quickly learn new package-tracking and shipping software.
• Organized & Agile: You can