Client Services Associate

SPS-North America; Renton (WA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Job summary

SPS North America is seeking a Client Services Associate to keep our workplace humming and deliver 5-star service to employees and guests. You’ll handle mail logistics, maintain VIP-ready spaces, and support reception and inventory management with a detail‑oriented, tech‑savvy approach.

This active role requires a HS diploma, 1+ year in hospitality/office services, and the ability to lift up to 40 lbs. MS Office proficiency is a plus, and you will thrive in a fast-paced, professional environment.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1+ years in Hospitality, Retail, or Office Services is a major plus.
• Physical: Active role; standing/walking most of the day; ability to lift/move up to 40 lbs (60 lbs with cart).

Responsibilities

• Manage lifecycle of mail and packages with chain-of-custody software and high-priority outbound shipping.
• Maintain show-ready status of Business Service Center, kitchens, and conference rooms.
• Keep MFDs and copy/print equipment running smoothly; act as first responder when a machine is down.
• Serve as backup for reception and concierge, greeting guests warmly and professionally.
• Assist with office moves, light maintenance, and inventory management to improve workflow.

Skills

Customer service

Organization

Communication

Tech‑savvy

Education

High School Diploma or equivalent

Tools

MS Office

Job description

As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.

From managing high‑stakes logistics to ensuring our tech and pantry are "VIP‑ready," you turn routine office tasks into a seamless, premium experience.

What You’ll Do

• The Logistics Lead: Master the lifecycle of mail and packages. From secure intake using chain‑of‑custody software to high‑priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
• The Experience Curator: Maintain the "show‑ready" status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged.
• The Problem Solver: Keep our fleet of multi‑function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder.
• The Front‑of‑House Pro: Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
• The Project Ally: Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.

Who You Are

• Customer‑Obsessed: You believe that no task is too small and every interaction is an opportunity to provide 5-star service.
• Tech‑Savvy: You’re comfortable with MS Office and can quickly learn new package‑tracking and shipping software.
• Organized & Agile: You can pivot from sorting mail to setting up a high‑profile boardroom meeting without breaking a sweat.
• A Natural Professional: You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.

The Requirements

• Education: High School Diploma or equivalent.
• Experience: 1+ years of prior work experience (Hospitality, Retail, or Office Services experience is a major plus!).
• Physicality: This is an active role! You should be comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs).
• Communication: Sharp verbal and written skills are a must for coordinating with vendors and employees.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join Us?

We value professionals who take initiative. This isn’t just a "task" role; it’s a career path into facilities management, corporate hospitality, and operations leadership.

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado Only

We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Pay Range

$22.64 - $22.64 USD