Client Service Associate (Mail & Shipping/Receiving)

SPS; Lowell (MA); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Job summary

SPS is seeking a Client Services Associate in Lowell, MA to support daily office operations, including mail handling, print services and workplace coordination. You will help ensure deliveries, supplies, and spaces are ready to keep teams productive.

This hands-on role requires strong communication, the ability to work independently in a fast-paced environment, and flexibility for overtime. Compensation ranges from $19.50 to $21.50 per hour.

Qualifications

• High school diploma or equivalent required.
• 2+ years of relevant experience preferred.
• Experience with handheld scanners, pallet jacks, or carts preferred.
• Ability to work assigned hours, including occasional overtime.
• Familiarity with shipping/receiving processes preferred.

Responsibilities

• Mail & Shipping Operations: Receive, sort, and distribute inbound mail and packages; process outgoing shipments; track deliveries; respond to inquiries.
• Print & Office Support: Fulfill basic print requests; assist copier equipment maintenance.
• Workplace & Inventory Support: Monitor and replenish supplies; maintain clean mail areas; assist with meeting room setups and moves.
• Operational Support: Communicate with employees about deliveries; cross-train across mailroom functions; follow safety and procedures.

Skills

Communication

Customer service

Independent work

Microsoft Office

Organization

Shipping/receiving

Adaptability

Education

High school diploma

Tools

Handheld scanners

Pallet jacks

Carts

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Keep Operations Running Smoothly Behind the Scenes

If you’re hands‑on, organized, and thrive in a fast‑paced environment, this role is for you. As a Client Services Associate, you’ll support daily office operations through mail handling, print services, and workplace coordination.

From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive.

Why This Role Matters

This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well‑managed workspaces, you help create a reliable and efficient environment.

What You’ll Do

Mail & Shipping Operations

• Receive, sort, and distribute inbound mail and packages.
• Process outgoing shipments using postage and shipping systems.
• Track deliveries and maintain accurate records using scanning tools and tracking systems.
• Respond to inquiries related to mail and package status.

Print & Office Support

• Fulfill basic print and document requests.
• Provide light support for copier equipment, including toner replacement and upkeep.

Workplace & Inventory Support

• Monitor and replenish paper and office supplies in copy/mail areas.
• Maintain clean, organized mailrooms and service areas.
• Assist with meeting room setups, office moves, and workplace support tasks as needed

Operational Support

• Communicate with employees regarding deliveries and service requests.
• Crosstrain across mailroom functions and support additional operational needs.
• Follow all safety, security, and company procedures.
• Assist with additional tasks as assigned.

What You Bring

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Familiarity with shipping/receiving processes (preferred)
• Comfort using basic office systems and Microsoft Office
• Hands‑on, reliable, and adaptable in a dynamic environment

Qualifications

• High school diploma or equivalent required
• 2+ years of relevant experience preferred
• Experience with handheld scanners, pallet jacks, or carts (preferred)
• Ability to work assigned hours, including occasional overtime

Physical Requirements

• Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts)
• Ability to stand, walk, bend, and move throughout the day
• Comfortable working in varying environmental conditions
• Ability to perform manual tasks and operate office equipment

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status

This posting is for an existing vacancy.

Pay Range

$19.50 - $21.50 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.