Client Services Associate

LHH; Falls Church (VA); On-site; USD 29,000 - 33,000; Full time

Job summary

LHH in Falls Church, VA is seeking a motivated Client Services Associate for an ongoing temporary assignment starting ASAP. This onsite role focuses on serving as the primary contact for a group of clients, delivering timely responses and problem solving to maintain high service standards.

Successful candidates will build strong client relationships, document interactions in our CRM, and support client success initiatives with a collaborative team in an office environment.

Qualifications

• High School Diploma or equivalent is required.
• Basic computer skills and ability to learn new software.
• Strong client service orientation and desire to help clients succeed.
• Excellent verbal communication and professional phone etiquette.
• Strong problem-solving and critical-thinking abilities.
• Ability to learn quickly and adapt to changing priorities.

Responsibilities

• Serve as a primary point of contact for an assigned group of clients.
• Respond to client inquiries and support requests in a professional and timely manner.
• Troubleshoot issues and coordinate resolutions with internal teams.
• Deliver an exceptional client experience while maintaining high service standards.
• Build and maintain strong relationships with clients and internal partners.
• Accurately document client interactions and updates within company systems.
• Support client success initiatives and contribute to client retention efforts.
• Communicate client needs and feedback to appropriate internal stakeholders.

Skills

Client service orientation

Verbal communication

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

LHH is partnering with a client in Falls Church, VA looking to bring on a motivated and service-oriented Client Services Associate. This is an ongoing temporary assignment that will begin ASAP.

Location: Falls Church, VA (Onsite)

Schedule: 40 hours per week

Pay Rate: $21-$24 per hour

About the Opportunity

This is an excellent opportunity for individuals who enjoy helping clients, solving problems, and building professional relationships in a collaborative office environment. Successful candidates will have the opportunity to transition into full-time employment based on performance and business needs.

Please note: This is an office-based client services role and not a call center position.

Key Responsibilities

• Serve as a primary point of contact for an assigned group of clients.
• Respond to client inquiries and support requests in a professional and timely manner.
• Troubleshoot issues and coordinate resolutions with internal teams.
• Deliver an exceptional client experience while maintaining high service standards.
• Build and maintain strong relationships with clients and internal partners.
• Accurately document client interactions and updates within company systems.
• Support client success initiatives and contribute to client retention efforts.
• Communicate client needs and feedback to appropriate internal stakeholders.

Qualifications

• High School Diploma or equivalent required.
• Basic computer skills with the ability to learn new software applications and CRM systems.
• Strong client service orientation and desire to help clients succeed.
• Excellent verbal communication skills and professional phone etiquette.
• Strong problem-solving and critical-thinking abilities.
• Ability to learn quickly and adapt to changing priorities and processes.
• Team-oriented mindset with a positive and professional attitude.

Preferred Qualifications

• Experience in commercial real estate, property management, or a related industry is highly preferred.
• Previous customer service, administrative, or client-facing experience is a plus.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to LHH Candidate Privacy Information Statement.