Client Services Project Coordinator

TransPerfect Connect; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Childcare nursery credits

Job summary

TransPerfect Connect is seeking organized and talented individuals for a role focused on Project Management and Client Services in Washington, DC. You will be responsible for responding to client requests, managing relationships, and delivering high-quality results.

The position requires strong communication skills and the ability to work effectively in a fast-paced environment. A Bachelor's degree or equivalent is essential, and applicants must be willing to work flexible hours.

In return, the company offers a comprehensive benefits package including medical, dental, vision insurance, and more.

Qualifications

• Minimum Bachelor’s degree or its equivalent.
• Superior written and spoken communication skills in English.
• Ability to work in a fast-paced and team-oriented environment.

Responsibilities

• Respond to client requests for new project initiatives.
• Collaborate with various members of the production, tech and sales teams.
• Manage client relationships and set expectations.

Skills

Project Management

Logistics

Quality Assurance

Communication

Detail-oriented

Team Collaboration

Education

Bachelor’s degree or equivalent

Job description

Role Overview

We are seeking goal-oriented, organized, energetic, and talented individuals who have a passion for problem‑solving. With primary responsibilities in the areas of Project Management, Logistics, and Quality Assurance, the mission of the Client Services team is to retain and grow client relationships by orchestrating the entire project lifecycle and delivering a superior level of customer service.

Responsibilities

• Respond to client requests for new project initiatives, by closely monitoring external and internal email correspondence.
• Collaborate with various members of the production, tech and sales teams to assess the scope of work and produce cost estimates.
• Frame project instructions, specifications and deadlines within our internal job‑tracking system.
• Serve as the primary point of contact for clients and third‑party vendors.
• Manage client relationships and set expectations in increasingly narrow timeframes.
• Oversee full project lifecycle; monitor and communicate project progress; ensure strict adherence to deadlines, protocols and budgets and ultimately produce high‑quality deliverables.
• Experienced candidates will be called upon to provide training and guidance on best practices to support process improvement and optimization and to aid in scoping and developing technical solutions.
• Perform other special projects or duties when required.

About You – Traits

• Creative thinker – you are curious and unafraid to ask questions.
• Hard worker – you are industrious and diligent in everything you do.
• Innovator – you are willing to initiate changes and introduce new ideas.

Requirements

• Minimum Bachelor’s degree or its equivalent.
• Flexibility to work rotating shifts on a weekly basis, including some weekends and evenings.
• Superior written and spoken communication skills in English.
• Strong attention to detail and an outgoing personality, with willingness to take initiative on new projects.
• Ability to work in a fast‑paced and team‑oriented environment; collaborating with numerous teams across multiple departments, all with the goal of providing exceptional client service and delivering a superior product to all clients at all times.
• Willingness to work under pressure, juggling multiple projects and deadlines simultaneously, all while remaining calm, collected, and professional.
• Desire to build external relationships with clients, and internal relationships with peers/coworkers from other departments.

Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, childcare nursery credits, and other employee perks. The company also honors employee birthdays.

Equal Employment Opportunity Statement

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.