Client Services Associate

Winston Flowers; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A family-owned floral business in Boston is seeking a dynamic Client Service representative to join the Design Studio sales team. The role involves assisting clients with gift product selection and ensuring excellent service during telephone interactions. Candidates should have a passion for the floral industry, strong communication skills, and proficient computer skills. Flexibility in working hours will be required during peak periods, aiming to create exceptional experiences for clients.

Qualifications

• Previous experience in hospitality and/or customer service is preferred.
• Exemplary verbal communication and interpersonal skills.
• Ability to efficiently meet client needs while balancing company requirements.
• Excellent grammar and spelling skills, strong attention to detail.
• Ability to work independently, listen attentively, and respond effectively.
• Enthusiasm for the floral industry and passion for great design.
• Computer proficiency and ability to multitask.

Responsibilities

• Utilize CRM to create custom gift presentations for clients during calls.
• Uphold service standards by providing excellent service and troubleshooting.
• Responsible for follow-up inquiries to ensure client satisfaction.
• Identify sales prospects from calls and communicate with internal teams.

Job description

This position reports to the Manager of Client Services

For over 75 years, the dedicated team at Winston Flowers has been committed to fostering excellence in everything we do. Today, our family-owned company has a worldwide online presence, two state-of-the-art design studios—60,000 square feet in Boston and 12,000 square feet in New York City—and retail shops throughout the Greater Boston area and in Greenwich, Connecticut. Each and every person on our team works in pursuit of a singular goal: to take care of our clients’ precious moments as if they were our own.

This dynamic, creative client service position is responsible for providing excellent service to our customers on a variety of levels. As a critical member of our Design Studio sales team, you will assist clients with gift product selection, questions and specific product requests via telephone. We look for candidates with a high level of energy, who are self-motivated and who will thrive in a fast-paced environment.

Job Responsibilities

• Utilize Customer Relationship Management process to create custom gift product presentations for clients during telephone sales calls; using a consultative approach to build rapport and present key selling points while focusing on the customer’s needs
• Effectively upholds the service standards of Winston Flowers by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries
• Responsible for follow-up inquiries to select clients to ensure 100% satisfaction
• Identify future sales prospects from day to day calls and communicate to appropriate internal team(s) to maximize potential opportunities

Candidate Attributes

• Previous experience in hospitality and/or customer service is preferred; experience in a high call volume environment is helpful
• Exemplary verbal communication and interpersonal skills
• Ability to efficiently and professionally meet client needs, while balancing the needs of the company
• Excellent grammar and spelling skills, combined with strong attention to detail
• Ability to work independently, listen attentively and respond effectively to concerns, combined with exceptional follow-through skills
• Enthusiasm the floral industry and a passion for great design
• Computer proficiency and ability to multi task between programs

Other

• Core schedule will be five days a week between Monday and Saturday 8:00am – 5:00pm, with flexibility as business needs require
• Peak business periods will require extended work days and work weeks