Operations Coordinator

Winston Flowers; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Winston Flowers, a family-owned design and floral company, is seeking a operations-focused professional to manage daily order flow and studio coordination in Long Island City. The role involves cross-functional collaboration with designers, sales, and operations to maintain timely, accurate fulfillment and a high standard of service.

The ideal candidate has experience in luxury retail or hospitality, a floral/design background is preferred, and the ability to lift up to 30 pounds.

Qualifications

• Experience in luxury retail or hospitality preferred.
• Floral/design background preferred.

Responsibilities

• Manages card desk and daily order flow, prioritizing and routing based on timing, design requirements, and delivery needs.
• Coordinates with Designers, Sales, Customer Service, Operations and other teams to clarify details and progress orders on schedule.
• Supports team with guidance and collaboration to maintain productive work environment.
• Oversees day-to-day operations for Winston Flowers Long Island City Design Studio, ensuring workflows and schedules run smoothly.
• Acts as contact for internal product deliveries between Boston and LIC Studio.
• Leads staff development through coaching and training to foster a cohesive team.
• Coordinates logistics for events with internal departments, vendors, and venues, ensuring adequate staff resources.
• Ensures processes align with company standards with strong attention to detail and customer service.

Job description

Description

For over 80 years, the dedicated team at Winston Flowers has been committed to fostering excellence in everything we

do.

Today, our family-owned company has a worldwide online presence, two state-of-the-art design studios-60,000

square feet in Boston and 12,000 square feet in New York City- and retail shops throughout the Greater Boston area

and in Greenwich, Connecticut. Each and every person on our team works in pursuit of a singular goal: to take care of

our clients' precious moments as if they were our own.

Job Responsibilities:

• Manages the card desk and daily order flow, ensuring orders are reviewed, prioritized, and routed appropriately based on timing, design requirements, delivery needs, and business priorities.
• Triages incoming orders and coordinates with Designers, Sales, Customer Service, Operations, and other internal teams to address questions, clarify details, and ensure orders are properly assigned and progressing on schedule.
• Supports team members by providing guidance, sharing knowledge, and helping maintain a productive and collaborative work environment.
• Coordinates day-to-day operational activities for the Winston Flowers Long Island City Design Studio, helping ensure workflows, priorities, and schedules run smoothly.
• Acts as point of contact for all internal deliveries of product between Boston to LIC Studio.
• Motivates and develops the operations team by mentorship and personal example; creates and promotes a productive and cohesive work atmosphere through ongoing coaching and training
• Leads coordination of all logistics surrounding events, including timely facilitation with internal departments, outside vendor/venue contacts, and plan appropriate staff resources
• Helps ensure operational processes, best practices, and company standards are consistently followed, with strong attention to detail and accuracy.
• Provides outstanding customer service and contributes to sales volume growth by efficient and detail-oriented day-to-day operations management, and resolving questions and concerns in The Winston Way as needed
• Performs other duties as assigned

Requirements

Candidate Profile:

• Experience in luxury retail or hospitality industry preferred
• Professional or personal experience in floriculture, horticulture, and/or design is preferred
• Ability to collaborate effectively with team members, support business needs, and contribute to a positive an productive team environment.
• Strong interpersonal skills, with the ability to prioritize and manage time effectively while paying close attention to detail
• High level of enthusiasm and self-motivation
• Ability to lift up to 30 pounds

• Flexible work schedule required; weekend availability is a must
• Peak business periods will require extended work days and work weeks
• Must have a valid driver's license clear of violations; regular RMV checks will be performed