Client Service Associate

Winston Flowers; Boston (MA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, and vision insurance

401(k) with company match

Generous employee discount

Job summary

A leading floral services company located in Boston is looking for a dynamic client service professional to join the Design Studio sales team. The role involves assisting clients with gift product selection, ensuring satisfaction through excellent customer service, and utilizing a CRM for personalized presentations. Candidates should have a background in hospitality or customer service, demonstrate exemplary communication skills, and exhibit a passion for the floral industry. Flexible scheduling may be required to meet business needs.

Qualifications

• Previous experience in hospitality and/or customer service preferred.
• Exemplary verbal communication and interpersonal skills.
• Strong attention to detail and excellent grammar.

Responsibilities

• Utilize CRM to create custom gift product presentations.
• Uphold service standards by providing excellent customer service.
• Follow-up with clients to ensure satisfaction.

Skills

Excellent verbal communication

Interpersonal skills

Attention to detail

Computer proficiency

Ability to multitask

Job description

Description

For over 75 years, the dedicated team at Winston Flowers has been committed to fostering excellence in everything we do. Today, our family-owned company has a worldwide online presence, two state-of-the-art design studios—60,000 square feet in Boston and 12,000 square feet in New York City—and retail shops throughout the Greater Boston area and in Greenwich, Connecticut. Each and every person on our team works in pursuit of a singular goal: to take care of our clients’ precious moments as if they were our own.

This dynamic, creative client service position is responsible for providing excellent service to our customers on a variety of levels. As a critical member of our Design Studio sales team, you will assist clients with gift product selection, questions and specific product requests via telephone. We look for candidates with a high level of energy, who are self-motivated and who will thrive in a fast-paced environment.

Job Responsibilities

• Utilize Customer Relationship Management process to create custom gift product presentations for clients during telephone sales calls; using a consultative approach to build rapport and present key selling points while focusing on the customer’s needs
• Effectively upholds the service standards of Winston Flowers by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries
• Responsible for follow-up inquiries to select clients to ensure 100% satisfaction
• Identify future sales prospects from day to day calls and communicate to appropriate internal team(s) to maximize potential opportunities

Requirements

Candidate Attributes

• Previous experience in hospitality and/or customer service is preferred; experience in a high call volume environment is helpful
• Exemplary verbal communication and interpersonal skills
• Ability to efficiently and professionally meet client needs, while balancing the needs of the company
• Excellent grammar and spelling skills, combined with strong attention to detail
• Ability to work independently, listen attentively and respond effectively to concerns, combined with exceptional follow-through skills
• Enthusiasm the floral industry and a passion for great design
• Computer proficiency and ability to multi task between programs

Other

• Schedule flexibility as business needs require, including Saturdays
• Peak business periods will require extended work days and work weeks

Winston Flowers’ benefits are comprehensive and include competitive compensation, free on-site parking, paid time off, medical, dental and vision insurance, company-paid life and long term disability insurance, short term disability, pre-tax commuter and dependent care accounts; 401(k) and health savings account, both with company match, and a generous employee discount.