Client Services Coordinator

Flowers By Nino; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Flowers By Nino in Houston seeks a friendly front desk associate to greet clients, answer phones, guide orders, and provide product information with compassion and professionalism.

You’ll coordinate with designers, manage order tracking, and perform accurate data entry in a fast-paced floral shop. 1–3 years in customer service is preferred; excellent communication and strong multitasking are essential for success.

Qualifications

• 1–3 years of customer service or front desk experience.
• Kind, patient, and professional phone etiquette.
• Strong organizational skills and ability to multitask.
• Excellent written and verbal communication skills.
• Team player with a high level of attention to detail.

Responsibilities

• Greet and assist walk-in clients with warmth and professionalism.
• Answer phones and guide customers through placing flower orders, including sympathy arrangements.
• Provide accurate information on products, pricing, and availability.
• Coordinate with floral designers and team members to ensure smooth order processing.
• Perform accurate data entry and manage order tracking systems.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Tools

Order tracking systems

Job description

The ideal candidate is warm, empathetic, detail-oriented, and thrives in a team environment. You’ll be the first point of contact for clients, often assisting with sensitive orders like funerals, so compassion and professionalism are key. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced floral shop setting.

Responsibilities

• Greet and assist walk-in clients with warmth and professionalism
• Answer phones and guide customers through placing flower orders, including sympathy arrangements
• Provide accurate information on products, pricing, and availability
• Coordinate with floral designers and team members to ensure smooth order processing
• Perform accurate data entry and manage order tracking systems

Qualifications

• 1–3 years of customer service or front desk experience
• Kind, patient, and professional phone etiquette
• Strong organizational skills and ability to multitask
• Excellent written and verbal communication skills
• Team player with a high level of attention to detail