Floral Client Experience Specialist

Winston Flowers; Boston (MA); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, and vision insurance

401(k) with company match

Generous employee discount

Job summary

A leading floral services company located in Boston is looking for a dynamic client service professional to join the Design Studio sales team. The role involves assisting clients with gift product selection, ensuring satisfaction through excellent customer service, and utilizing a CRM for personalized presentations. Candidates should have a background in hospitality or customer service, demonstrate exemplary communication skills, and exhibit a passion for the floral industry. Flexible scheduling may be required to meet business needs.

Qualifications

• Previous experience in hospitality and/or customer service preferred.
• Exemplary verbal communication and interpersonal skills.
• Strong attention to detail and excellent grammar.

Responsibilities

• Utilize CRM to create custom gift product presentations.
• Uphold service standards by providing excellent customer service.
• Follow-up with clients to ensure satisfaction.

Skills

Excellent verbal communication

Interpersonal skills

Attention to detail

Computer proficiency

Ability to multitask

Job description

A leading floral services company located in Boston is looking for a dynamic client service professional to join the Design Studio sales team. The role involves assisting clients with gift product selection, ensuring satisfaction through excellent customer service, and utilizing a CRM for personalized presentations. Candidates should have a background in hospitality or customer service, demonstrate exemplary communication skills, and exhibit a passion for the floral industry. Flexible scheduling may be required to meet business needs.