Client Services Associate

Blue Coral Staffing Corp.; Boca Raton (FL); On-site; USD 60,000 - 95,000; Full time

Job summary

Blue Coral Staffing Corp. seeks a highly organized Client Services & Operations Associate for a fast-paced private aviation environment. You will act as a liaison among aviation advisors, clients, operators and vendors, managing trip execution from inquiry through post-flight follow-up.

The role requires strong operational judgment, meticulous attention to detail, and the ability to work under time pressure in a 24/7 operations setting, with on-call after hours as needed.

Qualifications

• Minimum 3+ years in private luxury travel or similar high-net-worth client-facing operations.
• Ability to manage multiple trips and vendors in a fast-paced aviation environment.
• Willingness to be in-office Mon-Fri 9:00–17:00 with on-call after hours.

Responsibilities

• Manage client private jet/charter requests from inquiry through post-flight follow-up.
• Coordinate with operators, pilots, and third-party vendors (catering, ground transportation).
• Build and manage detailed flight itineraries and trip logistics.

Skills

Client-facing operations

Private aviation experience

Time management

Strong communication

On-call availability

Education

Bachelor's degree preferred

Tools

HubSpot

Salesforce

Job description

Client Services & Operations Associate – ***Private Aviation Industry operations experience highly preferred***

• On-site position (100%); Monday through Friday 9:00am to 5:00pm in office with ability to be reached / on call after hours as needed with this 24/7 company operation. Schedule is ever-changing and quick-changing as business and client needs call for it.
• Compensation: competitive base salary (highly commensurate with experience at the Company's discretion) plus performance bonus potential and benefits

Position Summary – Client Services & Operations Associate:

Growing private jet aviation company seeks a highly organized, client-focused Client Services & Operations Associate to join the Operations team. This role serves as a critical liaison between aviation advisors, clients, operators & vendors. Client Services & Operations Associate manages trip execution from initial request through post-flight follow-up. Position requires strong operational judgment, attention to detail, the ability to perform under time-sensitive conditions in a fast-paced aviation environment, and the ability to be on-call after hours (as needed) for this 24/7 company operation. Schedule is ever-changing and quick-changing as business and client needs call for it.

Responsibilities – Client Services & Operations Associate:

• Manage client private jet/charter/etc. requests from initial inquiry through post-flight follow-up
• Coordinate with operators, pilots, and third-party vendors including catering and ground transportation
• Build & manage detailed flight itineraries, trip logistics, etc.
• Monitor flight schedules, weather, aircraft status, and operational changes in real time
• Provide proactive, professional communication to clients before, during and after flights
• Conduct flight following and ensure smooth execution of all trips
• Ensure compliance with all safety, regulatory, and operational standards
• Assist with flight services including catering, transportation, and special client requests
• Support administrative, analytical, and reporting tasks related to flight operations
• Assist accounting with billing, invoicing, and post-trip reporting

Qualifications – Client Services & Operations Associate:

• REQUIRED: minimum 3+ years' experience in private luxury corporate travel, private luxury hospitality, or similar industry high-net-worth client-facing operations -- private aviation experience (FARs Part 135, etc.) highly preferred (or ability to be trained in the industry)
• Proven operations / administrative support experience with the ability to be client-facing / personable to client base; Strong client-service mindset with a white-glove approach.
• ***AVAILABILITY****: Ability to work in-office Monday through Friday (9:00am to 5:00pm) and be reached / on call after hours as needed with this 24/7 company operation. Schedule is ever-changing and quick-changing as business and client needs call for it.
• ***SELF-STARTER / PROBLEM SOLVER required+++
• Bachelors level degree preferred but not required if industry experience is relevant
• Proficiency with scheduling systems and CRM platforms (HubSpot, Salesforce preferred)
• Strong operational, communication (verbal/written), organizational, time management, analytical, problem-solving, and attention to detail skills
• Ability to manage multiple priorities simultaneously, under pressure, in a fast-paced environment