Flight Ops Specialist

evoJets; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

WFH Fridays

Office in Manhattan (Mon-Thu)

401k with company match

Paid time off & personal days

Job summary

evoJets is seeking a Flight Ops Specialist to support charter flight post-booking activities, including concierge services, flight following, invoicing, and payment tracking. You will collaborate with the Charter Sales team, Accounting, and management to ensure seamless trip execution.

You will interact with Operators, clients, and vendors, prepare itineraries, organize ground services, and monitor weather and NOTAMs affecting trips.

Qualifications

• Minimum 2yrs professional experience aircraft operations, client services, administration, or related field.
• Schedulers/dispatchers, Part 135 Ops professionals, and similar backgrounds are strongly desired.
• Business aviation experience is not required – you will be trained on our systems and the industry regardless of your background.
• Baseline PC, Microsoft Office and Google Apps skills are required.
• Ability to exercise independent judgment and discretion in performance of duties and in representing the firm.

Responsibilities

• Assist in charter flight trip management beyond the point of sale, working closely with the Charter Sales team, Accounting, and management.
• Interact with Operators, clients, third-party vendors, and other stakeholders.
• Prepare and update flight itineraries, cross-reference Operator itineraries, and resolve inconsistencies.
• Organize ground transportation, catering, and similar concierge services for clients.
• Update trip records with accounts payable/receivable information from Accounting.
• Track and maintain invoices and records for third-party services billed to trips.
• Aid in flight-following using internal systems, flight tracking software, and Operator correspondence.
• Monitor weather, NOTAMs, airport updates, and conditions affecting charter trips.
• Finalize administrative flight requirements like invoices and reports due to management.
• Maintain evoJets’ reputation with Operators and industry partners through clear communication.
• Learn and maintain knowledge of aircraft operations procedures and Part 135 regulations.

Skills

Attention to detail

Organizational skills

Prioritization

Independent judgment

Multitasking

Customer service

Tools

Microsoft Office

Google Apps

Job description

Flight Ops Specialists are key members of the Flight Operations team, helping to ensure all flights are fulfilled beyond client expectations. Flight Ops Specialists provide critical logistical support to the Charter Sales team and work closely with them to meet all flight requirements.

Primary Duties & Responsibilities

The Flight Operations team handles all post-booking responsibilities of a charter flight, including concierge services, flight following, invoicing, payment tracking, and other essential functions.

• Assist in charter flight trip management beyond the point of sale, working closely with the Charter Sales team, Accounting, and management.
• Interact with direct air carriers (Operators), clients, third-party vendors, and any other stakeholder or service provider involved.
• Prepare and update flight itineraries, cross-reference with Operator itineraries and resolve inconsistencies.
• Organize ground transportation, catering, and similar concierge services for clients.
• Update trip records with accounts payable/receivable information from Accounting.
• Track and maintain invoices and records for any third-party services billed to trips.
• Aid in flight-following using a combination of internal systems, public flight tracking software, and Operator correspondence.
• Monitor weather, the FAA NOTAM system, airport logistical updates, and any other conditions which may affect a charter trip.
• Finalize administrative flight requirements like invoices, charter documentation, and reports due to management.
• Maintain evoJets’ sterling reputation with Operators and other industry partners by outputting clear, consistent, professional communication.
• Learn and maintain knowledge of aircraft operations procedures and Part 135 aviation regulations.

Required Skills & Experience

• Minimum 2yrs professional experience aircraft operations, client services, administration, or related field.
• Schedulers/dispatchers, Part 135 Ops professionals, and similar backgrounds are strongly desired.
• Business aviation experience is not required – you will be trained on our systems and the industry regardless of your background.
• Attention to detail, organization, and ability to prioritize tasks are non-negotiable skillsets – you must be comfortable with juggling multiple tasks and adapting to changing situations.
• Baseline PC, Microsoft Office and Google Apps skills are required.
• Ability to exercise independent judgment and discretion in performance of duties and in representing the firm.

Work Environment & Why Work Here

• evoJets is a leading provider of private aviation services in business for over 20yrs.
• Our office culture is friendly, collaborative, and team-oriented, with a thriving social dynamic.
• Our business is expanding and we like to hire from within. Flight Ops Specialists have transitioned into sales, marketing, and other areas.
• This position involves office/non-manual work.
• Flight Ops Specialists work from our Manhattan office Mon - Thurs, with WFH on Fridays.
• Full-time 40hr/week position with default hours of 9:30am-5:30pm ET.
• Generous approach to ad-hoc WFH, PTO, personal days, etc.

Compensation

• Salary plus bonus - flexible based on experience and value-add to the firm.
• Commissions payable for bringing clients to the firm.
• Medical, Dental, Vision, 401k with firm match