Client Services Assistant

Pillsbury Winthrop Shaw Pittman LLP; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

Pillsbury Winthrop Shaw Pittman LLP in Boston seeks a Client Services Assistant to support the Boston office and report to the Regional Director of Administration and Regional Senior Manager HR/Recruiting.

The role involves managing the main reception, directing calls, coordinating visitors, reserving conference rooms, and providing general administrative support including travel, expense reports, mailings, and pre-bills. A 40-hour work week in-office is required.

Qualifications

• 3+ years of experience in a professional services environment.
• Strong administrative and interpersonal skills with high accuracy and attention to detail.
• Excellent written and oral communication; professional demeanor.
• Ability to multi-task and adapt to changing procedures.
• Proficient in MS Office; Excel and PowerPoint.
• BA/BS degree preferred or equivalent in experience.

Responsibilities

• Ensure smooth daily operations of the main reception and provide exceptional client service.
• Answer calls at the main desk and route to appropriate parties.
• Track visitors, assign offices, and reserve conference rooms with meeting logistics (food, tech, supplies).
• Provide administrative support (expense reports, check requests, memos, mailings, binders) and assist with travel and scheduling.
• Edit pre-bills and maintain electronic files; assist with travel arrangements.

Skills

3+ years experience

Administrative skills

Interpersonal skills

Communication skills

Education

BA/BS degree preferred

Tools

MS Office

Excel

PowerPoint

Job description

Boston, Massachusetts Job Description

We are seeking to hire a Client Services Assistant to support Pillsbury's Boston office. This position will report to Regional Director of Administration and Regional Senior Manager HR/Recruiting for the NY, Florida, Boston and Middle East offices.

Primary Responsibilities

• The CSA is expected to ensure the smooth daily operations of the CSA main reception desk which include, but are not limited to, providing exceptional client service.


• Ensuring that all calls are answered at the main reception desk and routed appropriately.


• Keeping track of all visitors, assigning offices to visiting attorneys, reserving conference rooms for meetings and associated needs for the meetings (i.e. food, technology, supplies).


• In addition, this role will provide administrative support on an as needed basis which includes, but not limited to, preparing expense reports, check requests, new business memos, preparing mailings and binders, editing pre-bills, maintaining electronic files, assisting with travel arrangements and scheduling meetings.

Qualifications

• The candidate must have 3+ years of experience working in a professional services environment.


• The successful candidate must have strong administrative and interpersonal skills; ability to handle a high-volume desk with extreme accuracy and attention to detail; strong proofreading and solid computer skills are essential.


• The successful candidate will be a positive self-starter, possess excellent communication/interpersonal skills (both written and oral), a strong work ethic, professional demeanor and attire/appearance are a must, along with an adeptness to handle difficult situations tactfully.


• Ability to demonstrate initiative and can successfully multi-task and prioritize handling the workload at a very fast pace.


• The candidate must be able to work well with all levels of staff, attorneys and departments and possess a \"can-do\"/positive attitude; a team player and can adapt to changing technologies and procedures.


• The successful candidate will work a 40-hour work week and will be required to be in office 5 days a week.


• Overtime flexibility required.


• Candidate must be proficient in MS Office, Excel and Power Point.


• BA/BS degree preferred or equivalent in experience.


• May be asked to perform other tasks not mentioned above.

The expected salary range for this position is $75,000 - $85,000.

Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at [e-mail].

We set a high bar for client service and regularly ask clients how we can do better.

Our responsiveness has placed us among the Top 25 Most Recommended Law Firms Among GCs for five years running in BTI’s benchmark survey of corporate counsel.