Client Service Specialist

Paul Hastings; Boston (MA); On-site; USD 86,000 - 118,000; Full time

Benefits offered by this job

Generous benefits package

Bonuses based on performance

Paid time off and holidays

Job summary

Paul Hastings is seeking a Client Service Specialist in Boston to provide comprehensive administrative support to attorneys. You will manage client communications, calendar scheduling, and document drafting, ensuring compliance with court requirements and firm standards.

This role requires accuracy, multitasking, and strong teamwork in a fast-paced environment. The position emphasizes collaboration with attorneys and staff, with opportunities for professional growth and a generous benefits

Qualifications

• Minimum of 4 years of experience.
• Litigation experience preferred.
• Associate’s or Bachelor’s degree preferred.
• Notary certification preferred.

Responsibilities

• Maintain a consistent physical presence to foster a collaborative and interactive environment, optimizing assignments, cross-training, and peer-level support to ensure seamless operations for the practice.
• Serve as a facilitator of client communications and coordinator of client meetings.
• Oversee administrative functions and ensure timely completion of tasks, including finance and billing-related tasks, time and expense entries, opening of new matters, creation and maintenance of client presentations, and other administrative projects as assigned.
• Draft, format, and proofread legal documents, including pleadings, motions, subpoenas, discovery requests, TOAs/TOCs, and correspondences. Ensure all documents comply with court requirements and firm standards.
• Maintain and organize case files and client documents, both electronic and physical.
• Track important deadlines, court dates, and apply subject matter expertise to the coordination of legal tasks and projects.
• Support client billing processes, ensuring adherence to time entry protocols, proofreading and reviewing client bills, applying proper task codes, managing rate changes, and preparing expense reports or audits as necessary.
• Handle calendar management, scheduling, expense reporting, travel arrangements, and deadline tracking; and
• Willingness to work overtime as required.

Skills

Attention to detail

Multitasking

Communication skills

Teamwork

English grammar

Education

Associate’s or Bachelor’s degree

Notary certification (preferred)

Tools

Intapp Time

Chrome River

iManage

MS Word

MS Outlook

MS Excel

MS PowerPoint

Job description

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients’ needs take us. As one of the world’s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

Job Title

Client Service Specialist

Location

Boston

Regular/Temporary

Regular

Job Description Summary

We have an opening for a Client Service Specialist. We are seeking a highly skilled Client Service Specialist to provide comprehensive administrative support to attorneys in our Boston Office. This role is essential in delivering exceptional support to both internal and external stakeholders.

Job Description

• Maintain a consistent physical presence to foster a collaborative and interactive environment, optimizing assignments, cross-training, and peer-level support to ensure seamless operations for the practice;
• Serve as a facilitator of client communications and coordinator of client meetings;
• Oversee administrative functions and ensure timely completion of tasks, including finance and billing-related tasks, time and expense entries, opening of new matters, creation and maintenance of client presentations, and other administrative projects as assigned;
• Draft, format, and proofread legal documents, including pleadings, motions, subpoenas, discovery requests, TOAs/TOCs, and correspondences. Ensure all documents comply with court requirements and firm standards;
• Maintain and organize case files and client documents, both electronic and physical;
• Track important deadlines, court dates, and apply subject matter expertise to the coordination of legal tasks and projects;
• Support client billing processes, ensuring adherence to time entry protocols, proofreading and reviewing client bills, applying proper task codes, managing rate changes, and preparing expense reports or audits as necessary;
• Handle calendar management, scheduling, expense reporting, travel arrangements, and deadline tracking; and
• Willingness to work overtime as required.

Proficiencies

• Proficiency in Intapp Time, Chrome River, and iManage;
• Proficiency in Table of Contents and Table of Authorities;
• Ability to effectively prioritize and multitask, demonstrating collaboration, delegation, and teamwork;
• Strong attention to detail;
• Advanced proficiency of English grammar, spelling, and punctuation;
• Advanced proficiency in MS Word, document editing, and comparison tools;
• Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
• Advanced proficiency in MS Excel, including spreadsheet and database applications;
• Advanced proficiency in MS PowerPoint and presentation tools;
• Advanced knowledge of timekeeping, expense processing, and billing;
• Proficiency in document management systems;
• Ability to thrive in a fast-paced environment, working both independently and within a team; and
• Proven ability to coordinate with other firm departments, with strong communication skills to convey instructions, verify results, resolve conflicts, and deliver results on time.

Qualifications

• Minimum of 4 years of experience;
• Litigation experience (preferred);
• Associate’s or Bachelor’s degree (preferred); and
• Notary certification (preferred).

The salary wage range for Boston that we expect to pay for this position is a minimum of $86,000 and a maximum of $118,000 annually. The actual pay wage may vary based on experience or other relevant factors.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm’s comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Accounts and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Critical Illness, Hospital Indemnity and Accident Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• And More!

The Firm fosters an open and inclusive work environment that enables us to provide clients with the innovative thinking of teams rich in talent, experience and creativity. We regularly host programs intended to increase cultural competencies and address key topics related to community, opportunity and inclusion. Learn more about our Global Inclusion initiatives here: Global Inclusion

Paul Hastings is an equal opportunity employer. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.