Client Services Assistant

Pillsbury Winthrop Shaw Pittman LLP; Austin (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Pillsbury Winthrop Shaw Pittman LLP in Austin, Texas, is seeking a Client Services Assistant to support our office operations. The role requires exceptional client service, strong organization, and the ability to thrive in a fast-paced legal setting.

The CSA will handle front-d desk duties, visitor registration, meeting coordination, and various administrative tasks. We value a proactive, detail-oriented professional with a polished demeanor who can manage multiple priorities while maintaining

Qualifications

• 3+ years of experience in a professional services environment (law firm preferred).
• Outstanding administrative, organizational, and interpersonal skills.
• Exceptional attention to detail, accuracy, and proofreading abilities.
• Strong verbal and written communication skills with a polished, professional demeanor.
• Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
• Proactive, self-motivated approach with excellent judgment and problem-solving skills.
• Positive, collaborative, and client-service-oriented attitude capable of interacting effectively with attorneys, clients, and staff at all levels.
• Professional appearance and ability to handle confidential and sensitive matters with discretion.
• Flexibility to adapt to changing priorities, technologies, and office procedures.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

Responsibilities

• Deliver exceptional client service by greeting and assisting clients, visitors, attorneys, and staff in a professional and welcoming manner.
• Answer and direct all incoming calls at the main reception desk.
• Manage visitor registration, assign offices to visiting attorneys, and coordinate conference room reservations.
• Coordinate meeting logistics, including catering, technology, room setup, and meeting supplies.
• Manage food orders for the office and coordinate catering for meetings and events.
• Provide administrative support as needed, including preparing expense reports, check requests, new business memos, mailings, presentation binders, electronic files, travel arrangements, and meeting scheduling.
• Assist with the planning, coordination, and execution of office events and programs in partnership with Human Resources, Recruiting, Business Development, and other departments.
• Support additional administrative and operational projects as assigned.

Skills

Client service

Administrative skills

Communication

Multitasking

Attention to detail

Discretion

Problem solving

Team player

Proactive attitude

Education

Bachelor’s degree (or equivalent)

Tools

Microsoft Office

Job description

Position Summary

Austin, Texas – Pillsbury Winthrop Shaw Pittman LLP is seeking a Client Services Assistant (CSA) to support our Austin office. The CSA reports to the Regional Director of Administration and the Regional Human Resources Manager for the Texas offices. This role serves as the first point of contact for clients, visitors, and callers while ensuring smooth day‑to‑day office operations. The position requires exceptional client service, strong organizational skills, attention to detail, and the ability to thrive in a fast‑paced professional environment.

Primary Responsibilities

• Deliver exceptional client service by greeting and assisting clients, visitors, attorneys, and staff in a professional and welcoming manner.
• Answer and direct all incoming calls at the main reception desk.
• Manage visitor registration, assign offices to visiting attorneys, and coordinate conference room reservations.
• Coordinate meeting logistics, including catering, technology, room setup, and meeting supplies.
• Manage food orders for the office and coordinate catering for meetings and events.
• Provide administrative support as needed, including preparing expense reports, check requests, new business memos, mailings, presentation binders, electronic files, travel arrangements, and meeting scheduling.
• Assist with the planning, coordination, and execution of office events and programs in partnership with Human Resources, Recruiting, Business Development, and other departments.
• Support additional administrative and operational projects as assigned.

Additional Requirements

This is a full‑time position requiring a 40‑hour work week. In‑office attendance is required five days per week. Occasional overtime is required based on business needs, including assisting with office meetings, client functions, recruiting activities, and firm events that may take place outside of normal business hours. May be assigned additional responsibilities and projects as needed.

Qualifications

• 3+ years of experience in a professional services environment (law firm experience preferred).
• Outstanding administrative, organizational, and interpersonal skills.
• Exceptional attention to detail, accuracy, and proofreading abilities.
• Strong verbal and written communication skills with a polished, professional demeanor.
• Ability to manage multiple priorities, meet deadlines, and thrive in a fast‑paced environment.
• Proactive, self‑motivated approach with excellent judgment and problem‑solving skills.
• Positive, collaborative, and client‑service‑oriented attitude capable of interacting effectively with attorneys, clients, and staff at all levels.
• Professional appearance and ability to handle confidential and sensitive matters with discretion.
• Flexibility to adapt to changing priorities, technologies, and office procedures.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

Expected salary range: $50,000–$60,000. Final compensation will be determined based on relevant experience, qualifications, skill set, and geographic location.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation to apply for a position, please contact us at [e-mail].