Client Services Agency Enablement Specialist

Paycom; Oak Park (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Forgotten Harvest is seeking an Agency Enablement Specialist to support its food rescue and distribution efforts from an office-based role in SE Michigan. You will collaborate with Client Services and Food Sourcing to grow the Agency Enablement program, aligning agency capacity with retail opportunities and guiding onboarding and training.

Responsibilities include delivering food safety guidance, tracking participation, and partnering on grants and program expansion.

Qualifications

• Experience with nonprofit and human service agencies.
• Ability to learn Forgotten Harvest’s computer system.
• Valid driver’s license with acceptable driving record.
• Willingness to travel up to 70% of time.

Responsibilities

• Assess partner agency readiness for retail food pickup.
• Onboard new agencies and provide program guidance.
• Deliver training on program expectations and food safety.
• Monitor participation, missed pickups, and outcomes.
• Support grant-related initiatives and program expansion.

Skills

MS Office

Communication skills

Attention to detail

Project coordination

Non-profit familiarity

Job description

Summary of Responsibilities: This office-based position will support Forgotten Harvest’s food rescue and distribution efforts. The Agency Enablement Specialist will work closely with our Client Services and Food Sourcing departments to assist with the expansion of the Agency Enablement program.Key ResponsibilitiesAgency Capacity Building & SupportAssess partner agency readiness for retail food pickupSupport onboarding of new agenciesProvide guidance on food safety, storage, and schedulingIdentify and address participation barriersRetail Program EnablementAlign agency capacity with retail donation opportunitiesMatch agencies to store locationsSupport program rollouts and monitor participationTraining & Technical AssistanceDeliver training on program expectations and food safetyProvide ongoing coaching and develop resourcesData Monitoring & Performance ImprovementTrack participation, missed pickups, and recovered poundsIdentify trends and recommend improvementsPartner with internal teams and retail stakeholdersSupport grant-related initiativesProgram Expansion & Continuous ImprovementIdentify expansion opportunitiesShare best practices and support pilot programsQualifications:Microsoft office skills (excel, word, power point, outlook)Familiarity with small and large non-profit and human service agencies.Desire to work closely with the staff and volunteers of a variety of non-profit and human service agencies to accomplish specific objectives.Attention to detail.Experience in structuring actions to accomplish a goal and comprehend the varied capacities of various participants to meet the goal.Excellent personal and written communication skills.Ability to learn FH specific computer system.Desire to expand knowledge of human service non-profit organizations in SE Michigan.Must have valid driver’s license, acceptable driving record as determined by FH insurance company, and valid personal auto insuranceWorking Conditions/Physical Requirements:General office working conditionsPositioned at desk/office approximately 30% of working timeTravel to agencies, meetings, appointments, other FH locations, etc. 70% of the timeOccasional overtime hoursMinimal physical exertion