Impact Partner Specialist

East Texas Food Bank; Tyler (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

East Texas Food Bank seeks an Impact Partner Specialist to manage relationships with partner agencies within a 26-county region. You will support agency setup, ensure compliance, and oversee all service aspects of partnerships, including site visits and ongoing coaching.

You will regularly travel up to 40% of the time to engage with partners, update CERES and Salesforce records, and help plan the Annual Agency Conference. Strong communication and nonprofit experience are essential.

Qualifications

• Must have valid driver’s license, motor vehicle insurance and acceptable drivers record.
• Excellent and effective written and verbal communication skills, bilingual English and Spanish a plus.
• Technologically proficient with Microsoft Office; ability to learn new software systems.

Responsibilities

• Maintain day-to-day relations between community partners and ETFB.
• Screen potential partner agencies and oversee applications and site visits.
• Assist with orientation and ongoing training of agencies.
• Update agency databases with current information.
• Ensure program compliance with state and federal regulations.
• Receive calls from neighbors in need and potential partners.
• Provide feedback to partners while maintaining high customer service.
• Set up agencies and shoppers in CERES.

Skills

Valid driver’s license

Bilingual English and Spanish

Microsoft Office proficiency

Attention to detail

Deadline oriented

Experience with government/non-profits

Education

High School Diploma or GED

Tools

CERES database

Microsoft Office (Excel/Word/PowerPoint)

Job description

POSITION SUMMARY

The Impact Partner Specialist works with and directly supports community partners within a geographic region who have a formalized partnership with the ETFB. Reporting to the Impact Partner Manager, the Impact Partner Specialist will be responsible for overseeing the relationships of partner agencies within their service region with the food bank including: agency setup, compliance, and all service aspects of the partnership.

Impact Partner Specialist provides support and assists partner agencies with succession planning. The Impact Partner Specialist visits with agencies assigned to them regularly, evaluating opportunities for growth or increased sustainability.

POSITION GOALS

• Maintains and oversees the day-to-day relations between community partners and agencies and the food bank
• Screens potential agencies and their personnel for ETFB partnership. Review agency’s mission, oversees completion of all applications and forms, conduct site visits, and develops recommendation for partnership.
• Assist with Orientation and ongoing training of agencies
• Update the agency databases (Salesforce and CERES) with current information collected from initial inspections and site visits.
• Ensure community partners and partner agencies are being monitored routinely for program compliance
• Receive incoming calls from neighbors in need of food and potential agencies desiring to partner in food relief efforts.
• Provide assistance and constructive feedback to partners while maintaining a high level of customer service.
• Initial setup of agencies and shoppers in CERES (internal database)
• Maintains timely communication with partners and other ETFB staff members
• Help organize and plan the Annual Agency Conference.
• Informs the Impact Partner Manager of issues regarding partner agencies
• Maintain quality relationship with the Texas Department of Agriculture.
• Stay up to date to all program changes and requirements.
• Ensure program compliance with state and federal regulations on an administrative and site level.
• Identifies opportunities for partner agency education geared toward improving efficiencies at the agency or long-term sustainability.
• Evaluate ongoing opportunities to react to and close the hunger gap in designated service area.
• Work collaboratively with Retail Store Program
• Leverage data tools to inform decision making regards partner growth
• All other duties as assigned

WORKING CONDITIONS

This position consists of an office environment and working in a warehouse:

Office environment: requires the use of general office equipment such as telephone, computers, calculators and copiers. This role also involves periods of sitting, standing and bending as well as walking in the warehouse.

This position requires about 40% travel throughout our 26-county service area.

Qualifications

Education and Experience

• 5 years’ progressive work experience in non-profit industry or similar industry
• High School Diploma or GED equivalent or any equivalent combination of education and experiencethat demonstrates the ability to do the job.

Skills and Abilities

• Must have valid driver’s license, motor vehicle insurance and acceptable driversrecord.
• Excellent and effective written and verbal communication skills, bilingual English and Spanish aplus.
• Technologically proficient. Intermediate skill level in Microsoft Office programs (Excel, Word,PowerPoint) and ability to quickly learn new softwaresystems. Specific knowledge of client databases & inventory software a plus.
• Ability to work with attention to detail, accuracy, and meeting deadlines.
• Experience working with governmental agencies and other non-profits a plus.
• Must be a self-starter and highly motivated