Impact Partner Specialist

Paycom - ATS; California, Northern (MO, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

ETFB seeks an Impact Partner Specialist to manage relationships with community partner agencies within a 26-county region, ensuring compliance and program delivery. The role involves agency onboarding, site visits, and ongoing support to enhance sustainability.

Regular travel and strong communication skills are essential. Responsibilities include updating CERES/Salesforce databases, coordinating trainings, and collaborating with Retail Store Program.

Qualifications

• Five years of progressive nonprofit experience or equivalent.
• High School Diploma or GED required.
• Bilingual English and Spanish is a plus.

Responsibilities

• Oversee relationships with partner agencies within the service region and ensure program compliance.
• Assist with agency onboarding, site visits, and partnership evaluations.
• Maintain agency databases (CERES and Salesforce) and communicate with ETFB staff.
• Support orientation and training of partner agencies and respond to inquiries.
• Travel approximately 40% across the 26-county service area.

Skills

Communication skills

Driver's license

Bilingual English/Spanish

Microsoft Office

Attention to detail

Self-motivated

Education

High School Diploma or GED

Tools

CERES

Salesforce

Microsoft Office (Excel/Word/PowerPoint)

Job description

## Description**POSITION SUMMARY**The Impact Partner Specialist works with and directly supports community partners within a geographic region who have a formalized partnership with the ETFB. Reporting to the Impact Partner Manager, the Impact Partner Specialist will be responsible for overseeing the relationships of partner agencies within their service region with the food bank including: agency setup, compliance, and all service aspects of the partnership.Impact Partner Specialist provides support and assists partner agencies with succession planning. The Impact Partner Specialist visits with agencies assigned to them regularly, evaluating opportunities for growth or increased sustainability.**POSITION GOALS**Maintains and oversees the day-to-day relations between community partners and agencies and the food bankScreens potential agencies and their personnel for ETFB partnership. Review agency's mission, oversees completion of all applications and forms, conduct site visits, and develops recommendation for partnership.Assist with Orientation and ongoing training of agenciesUpdate the agency databases (Salesforce and CERES) with current information collected from initial inspections and site visits.Ensure community partners and partner agencies are being monitored routinely for program complianceReceive incoming calls from neighbors in need of food and potential agencies desiring to partner in food relief efforts.Provide assistance and constructive feedback to partners while maintaining a high level of customer service.Initial setup of agencies and shoppers in CERES (internal database)Maintains timely communication with partners and other ETFB staff membersHelp organize and plan the Annual Agency Conference.Informs the Impact Partner Manager of issues regarding partner agenciesMaintain quality relationship with the Texas Department of Agriculture.Stay up to date to all program changes and requirements.Ensure program compliance with state and federal regulations on an administrative and site level.Identifies opportunities for partner agency education geared toward improving efficiencies at the agency or long-term sustainability.Evaluate ongoing opportunities to react to and close the hunger gap in designated service area.Work collaboratively with Retail Store ProgramLeverage data tools to inform decision making regards partner growthAll other duties as assigned**WORKING CONDITIONS**This position consists of an office environment and working in a warehouse:Office environment: requires the use of general office equipment such as telephone, computers, calculators and copiers. This role also involves periods of sitting, standing and bending as well as walking in the warehouse.This position requires about **40% travel throughout our 26-county service area.**## Qualifications**Education and Experience*** 5 years' progressive work experience in non-profit industry or similar industry* High School Diploma or GED equivalent or any equivalent combination of education and experience that demonstrates the ability to do the job.**Skills and Abilities*** Must have valid driver's license, motor vehicle insurance and acceptable drivers record.* Excellent and effective written and verbal communication skills, bilingual English and Spanish a plus.* Technologically proficient. Intermediate skill level in Microsoft Office programs (Excel, Word, PowerPoint) and ability to quickly learn new software systems. Specific knowledge of client databases & inventory software a plus.* Ability to work with attention to detail, accuracy, and meeting deadlines.* Experience working with governmental agencies and other non-profits a plus.* Must be a self-starter and highly motivated