Retail Rescue Coordinator

Philabundance; Philadelphia (Philadelphia County); On-site; USD 26,000 - 37,000; Full time

Job summary

Philabundance is seeking a Retail Rescue Coordinator II in Philadelphia to manage daily food sourcing operations and expand donor and partner relationships within the Retail Rescue program.

You will drive logistics with the Transportation team, ensure safe food handling, complete donor visits, and help implement procedures that improve efficiency and impact. This role requires travel up to 50% and a commitment to serving neighbors in need.

Qualifications

• High School Diploma or GED preferred; higher degree preferred.
• Serve Safe Certification preferred; must certify within 30 days.
• 2+ years in administration, customer service, logistics or purchasing.

Responsibilities

• Collaborate with Community Partnerships to pair donors with agencies for retail delivery opportunities.
• Coordinate with Transportation for daily routes and logistics.
• Resolve in-route delivery issues and communicate with retailers and drivers.
• Ensure donors follow safe food handling and donation guidelines.
• Complete weekly stewardship visits to donors; travel several days weekly.

Skills

Interpersonal skills

Communication

Negotiation

Attention to detail

Administrative skills

Spanish

Mandarin

Education

High School Diploma or GED

Extended Degree in Supply Chain, Business or Social Services

Serve Safe Certification

Tools

Microsoft Office

PowerPoint

Database experience

Zoom/Teams

Job description

Job Details

Job Location: Philadelphia, PA 19148

Position Type: Full Time

Education Level: High School / GED

Salary Range: $23.00 - $23.00 Hourly

Travel Percentage: Up to 50%

Position Summary

The Retail Rescue Coordinator II is tasked with maintaining daily operations of food sourcing programs and forward thinking to develop and expand contacts and programs. The Food Sourcing department is responsible for the acquisition and purchase of food. The Retail Rescue program connects local, regional, and national grocery retailers and restaurants with Philabundance member agencies to reduce food waste and get safe, high-quality food to our neighbors in need. The Retail Rescue Coordinator II will provide exemplary customer service internally and externally, and they will promptly address needs and concerns escalating internally as needed. Offers support and resources that engage retail employees to maximize food available for donation by influencing, educating and providing insight into solutions and results.

Competencies

• Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.
• Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.
• Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes and seeks feedback to improve quality as needed.
• Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.

Primary Responsibilities

• Collaborate with Community Partnerships to pair donors with retail rescue enabled agencies for ongoing and weekly direct link and retail delivery opportunities.
• Collaborate with Transportation team for smooth completion of daily routes and logistics for non-community partner enabled retailers
• Work with the Transportation team to resolve any issues with in-route retail rescue deliveries or to address any concerns between retailers and route drivers.
• Ensure donors follow safe food handling practices and are compliant with Feeding America donation guidelines.
• Complete weekly stewardship visits to donors as assigned. The position is on the road multiple days per week.
• Complete stewardship visit report card at the completion of every retail donor visit.
• Maintain Stewardship Tracker for all retail donors.
• Recommend stores for Refresh trainings reviewing donation guidelines and food safety guidelines as needed.
• Act as primary contact for retail rescue donor issues and emergencies; collaborate with Community Partner team to mediate issues involving member agencies. Provides insight to other members of the team.
• Coordinate one-time pickups with donors, handles escalations or impasse situations as needed or elevate concerns as necessary.
• Establish and maintain standard operation procedures for response times, quality levels and customer satisfaction metrics.
• Maintain accurate donor records in program database and inventory software; document issues and resolutions using program tracking tools.
• Import retail rescue data monthly into the organization’s inventory management system. Provides insight into trends, changes, and improvements.
• Manage personal performance and ensure daily, weekly, quarterly, and overall tracking of activity and level of goal achievement.
• Ability to leverage work habits to incorporate efficiencies, prompt response, data analysis and organizational requirements. Provides support to new hires and other members of the team.
• Manage the integrity and timely reporting required with retail rescue agencies, donors and partners.
• Execution of competing priorities with consideration for complex needs such as location, temperature, and capacity.
• Strong and creative problem resolution is expected; coordinate with internal departments and collaborate with agencies as needed to reach goals.
• Managing day-to-day relationships with any 3rd party vendors
• Cultural awareness and expression; understands and respects how ideas and meaning are creatively expressed in a variety of cultures.
• Responsible for supporting and aligning with Philabundance Cultural pillars. Ensure communications, actions and interactions reflect a focus on People, Partnerships, Professionalism, and Progress.

Note: This role requires additional background information financial checks in addition to crime and employment

QualificationsEducation Achievement:

High School Diploma or GED preferred. Extended Degree in Supply Chain, Business or Social Services strongly preferred.

Serve Safe Certification preferred. Must be able to certify within 30 days of hire.

Work Experience

• A minimum of 2 years of experience in administration, customer service, logistics or purchasing within a cohesive effective team environment. Ideally in role involving high people contact role with problem solving.
• Experience in a grocery or food distribution industry preferred.
• Previous data management experience with deadline, reporting and status activity noted, real time.
• Ability to negotiate, problem-solve and create solutions with tight timelines and unexpected situations.
• Experience working in a team environment where solutions, teamwork and collaboration were heavily utilized to meet a goal. This could be in a work, academic, volunteer or project environment.
• Experience communicating or public speaking with a diverse audience with the intent to achieve action and influence.
• Solid project management and tracking ability. Must be able to effectively manage competing priorities.
• Experience tracking projects or activities which include deadlines, collaboration, multiple contacts, follow up and multiple locations.

Preferred:

• Previous experience working with low-income or other transitioning community of people highly preferred. A robust knowledge of the issues facing people living at or near the poverty line, recovery, and reentry into the work force highly preferred.
• Knowledge of food distribution, logistics and handling a plus.

Required Skills and Ability:

• Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally. Provide timely effective responses.
• Ability to negotiate, problem-solve and create solutions with tight timelines and unexpected situations.
• Exceptional communication skills and ability to gather key information and succinctly share information with others.
• Strong attention to detail and ability to complete work by or before deadlines. Ability to work with program or project requirements.
• Strong administrative capability to work with databases, produce reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams)

Preferred:

• Experience speaking within communities using multiple languages a plus. Fluency with Spanish or Mandarin highly preferred.

Physical Demands:

Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.

Must be willing and able to travel locally up to 75% of the time, within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means) Must be physically compatible with travel, office visits, events, and meetings. Must have a valid driver’s license if using company vehicle.

Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. Shared supported lift is preferred, two people can move objects to lower impact.

See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.

Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.

Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escape/inform management as is necessary.

Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.