CLIENT SERVICES ADVISOR (SEASONAL)

CELINE; New York (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability coverage

Employee discounts

Job summary

CELINE in New York is seeking a seasonal Client Service Advisor to manage omni-channel client requests across digital and store touchpoints. This temporary position runs from October 2026 through January 2027, offering an opportunity to deliver personalized luxury service and drive revenue while representing the Maison across channels.

The ideal candidate is passionate about fashion, with luxury retail experience, fluent English, and a polished demeanor.

Qualifications

• Experience in customer service or retail, luxury experience a plus.
• Fluent in English; strong communication and interpersonal skills.
• Polished, professional demeanor suitable for luxury brand.

Responsibilities

• Answer clients’ requests through different channels (phone, email, chat, social).
• Offer personalized advice and service with knowledge of all iconic CELINE products.
• Assist clients with online orders and meet revenue goals.
• Comply with policies to ensure seamless omni-channel experience.
• Handle and resolve client issues across digital and store touchpoints.
• Support operational functions (fraud review, ASQ claims, refunds).

Skills

Customer service

Retail experience

English fluency

Communication

Team player

Tools

Microsoft Office

POS systems

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

Celine is looking for a seasonal Client Service Advisor who is passionate about fashion and innovation. This role is within the Client Service Center department. This will be a seasonal assignment from October 2026 to January 2027.

As part of the Omnichannel client services team and in compliance with the company’s policies, this role acts as a true ambassador of the Maison: in charge of taking in, managing, and processing clients’ requests in an omni-channel environment across digital and store touchpoints.

YOUR IMPACT

• Answer clients’ requests through different communication channels (phone, email, chat, social media).
• Offer personalized advice and service through your knowledge of all iconic products and the Maison’s categories.
• Assist clients with their online orders and meet revenue goals.
• Comply with company golden rules, policies, and standards when managing client files and information to guarantee a seamless and outstanding omni-channel experience.
• Handle and resolve clients’ claims, issues, concerns, and complaints (digital and store).
• Support operational functions (e.g., fraud review, ASQ claims, refund processing, etc.).

KEYS FOR SUCESS

• Passionate about fashion, knowledgeable, and up-to-date on the latest trends.
• Experience in customer service or retail (luxury experience is a plus).
• Client-centric and truly motivated to provide an exceptional client experience.
• Solution-oriented and proactive.
• Polished and professional demeanor that translates easily over the phone.
• A team player with a genuine desire to connect with people.
• Due to the operating hours of our omni-presence, must have flexible working days and hours, including weekends.
• Experienced and comfortable with all basic computer skills and applications (Microsoft Office suite, POS platforms, etc.).
• Fluent in English (bilingual is a plus).

Our Commitment

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities

The compensation for this position ranges from $22 to $26 hourly. The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short- and long-term disability, various paid time off programs, employee discounts/perks, and a retirement plan with employer contribution.