Client Services & Admissions Lead – Mental Health Center

Pasadena Villa Outpatient Center; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Pasadena Villa Outpatient Center is seeking an Office Coordinator to support day-to-day operations in a highly specialized mental health setting. You will greet clients, manage admissions paperwork, and ensure confidential medical records are maintained with accuracy.

The role involves coordinating with the Admissions Coordinator and Executive Director while maintaining reports and facility operations. Required are strong customer service skills, attention to detail, and proficiency with

Qualifications

• Two years of administrative experience in a behavioral health setting.
• Knowledge of behavioral health terminology and CRM experience (Salesforce or similar).
• Excellent written and verbal communication; strong confidentiality adherence and tech proficiency.

Responsibilities

• Greet clients and guests warmly and maintain a welcoming facility.
• Manage admissions process, create medical records, and provide client orientation.
• Maintain reports and ensure compliance with safety inspections and regulatory guidelines.
• Support IT/equipment needs and coordinate with Admissions Coordinator/Executive Director as needed.
• Provide backup support to admissions coordinators and assist with administrative duties.

Skills

Customer service

Attention to detail

Verbal and written communication

HIPAA confidentiality

Technology proficiency

Education

High School degree or equivalent

Bachelor’s degree preferred

Tools

Salesforce CRM

Microsoft Office Suite

Job description

Pasadena Villa Outpatient Center is seeking an Office Coordinator to support day-to-day operations in a highly specialized mental health setting. You will greet clients, manage admissions paperwork, and ensure confidential medical records are maintained with accuracy.

The role involves coordinating with the Admissions Coordinator and Executive Director while maintaining reports and facility operations. Required are strong customer service skills, attention to detail, and proficiency with