Client Services Administrator — Private Trust & Loans

M&T Bank; Wilmington (DE); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Wilmington, Delaware seeks an associate to assist with Global Capital Markets trust administration and servicing for high net-worth private and institutional clients, including transaction processing, document collection, cash disbursements, and account maintenance.

The role supports Relationship Managers, maintains client contact, coordinates with service partners, and ensures compliance with risk and regulatory standards while contributing to a professional client experience.

Qualifications

• Combined minimum of 3 years higher education and/or work experience.
• Demonstrated customer service and written/verbal communication skills.

Responsibilities

• Support Relationship Manager with oversight of client relationships and routine activities.
• Assist account representatives and prepare documents for meetings.
• Maintain client relationships, address inquiries, and respond to client requests promptly.
• Coordinate with internal/external service partners to resolve issues.
• Keep up-to-date on industry knowledge and corporate policies.

Skills

Customer service

Communication skills

Education

Bachelor’s degree in Finance, Business, Economics or Accounting

Job description

M&T Bank in Wilmington, Delaware seeks an associate to assist with Global Capital Markets trust administration and servicing for high net-worth private and institutional clients, including transaction processing, document collection, cash disbursements, and account maintenance.

The role supports Relationship Managers, maintains client contact, coordinates with service partners, and ensures compliance with risk and regulatory standards while contributing to a professional client experience.