Client Trust Administrator II — Lead Key Clients

M&T Bank Corporation; Wilmington (DE); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid volunteer time

Job summary

M&T Bank Corporation in Wilmington, DE seeks a seasoned professional to oversee client relationships in Global Capital Markets trust administration, supporting experienced relationship managers and serving as main contact for daily client needs.

Responsibilities include implementing client strategies, coordinating with service partners, ensuring compliance with risk controls, maintaining industry knowledge, and delivering timely responses to client requests.

Qualifications

• Combined minimum of 4 years’ higher education and/or work experience with direct client contact.
• Bachelor’s degree in Finance, Business, Economics or Accounting preferred.
• CCTS (Certified Corporate Trust Specialist) certification for corporate trust focus is a plus.
• Strong customer service, verbal and written communication, and professional demeanor.
• Ability to work in a team and build trust with clients.

Responsibilities

• Oversee client relationships and provide recommendations for routine internal activities.
• Assist account relationships and participate in meetings.
• Manage daily implementation of client strategies.
• Serve as primary contact for the client and address inquiries promptly.
• Coordinate with internal and external service partners and escalate issues as needed.
• Maintain knowledge of industry trends and regulatory standards.

Skills

Customer service

Communication skills

Interpersonal skills

Analytical ability

Team collaboration

Education

Bachelor’s degree in Finance/Business/Economics/Accounting

CCTS certification

Job description

M&T Bank Corporation in Wilmington, DE seeks a seasoned professional to oversee client relationships in Global Capital Markets trust administration, supporting experienced relationship managers and serving as main contact for daily client needs.

Responsibilities include implementing client strategies, coordinating with service partners, ensuring compliance with risk controls, maintaining industry knowledge, and delivering timely responses to client requests.