GCM Client Administrator II – Private & Institutional Trust

Wilmington Trust

Wilmington (DE)

On-site

USD 34,000 - 56,000

Full time

7 days ago

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Job summary

M&T Bank in Wilmington, DE seeks a Trust Administrator to support Global Capital Markets trust and entity administration for high-net-worth and institutional clients. You will assist relationship managers, handle daily client requests, and manage transactions including cash disbursements, trades, and new accounts.

The role emphasizes client service, timely issue resolution, and adherence to corporate policies.

Qualifications

Minimum 4 years of higher education and/or work experience with direct client contact
Strong focus on customer service and satisfaction
Strong verbal and written communication skills

Responsibilities

Oversee client relationships and make recommendations for routine internal activities
Assist account representatives in revenue-generating activities and client meetings
Serve as primary client contact and resolve inquiries promptly
Coordinate with internal/external service partners to address issues
Develop industry knowledge and stay current on market news
Adhere to corporate policies and risk controls
Support team members and maintain client trust
Identify risks and escalate as needed
Promote M&T Bank brand and maintain professional integrity