Client Services Admin Specialist - Child Support

Marathon County Public Library; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Marathon County benefits

Job summary

Marathon County is seeking a full-time Administrative Specialist to support the Child Support unit within the Social Services Department. You will assist customers in a call center and walk-in setting, performing a wide range of administrative tasks with accuracy and timeliness.

The role requires excellent communication, organizational skills, and proficiency in Microsoft Office. A team-oriented, customer-focused approach is essential, with opportunities for ongoing training and professional

Qualifications

• High school diploma or equivalent required.
• One year of general office or administrative support experience required.
• Proficiency in Microsoft Word and Excel required.
• Call center experience preferred.

Responsibilities

• Provides support services for Child Support staff using Microsoft Office programs and internal/external software applications.
• Provides public information and customer services supporting a wide variety of program staff/services including a Call Center.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues.
• Responding efficiently and accurately to callers, developing possible solutions, and ensuring client satisfaction.
• Utilizes software, databases, scripts, and tools appropriately.
• Maintains filing systems and assists with imaging, scanning, copying, and mailing tasks.

Skills

Customer service

Multitasking

Organizational skills

Communication skills

Teamwork

Active listening

Education

High school diploma or equivalent

Associate's/Vocational diploma in related field

Tools

Microsoft Word

Excel

PowerPoint

Publisher

KIDS

CARES

eWiSACWIS

Job description

Marathon County is seeking a full-time Administrative Specialist to support the Child Support unit within the Social Services Department. You will assist customers in a call center and walk-in setting, performing a wide range of administrative tasks with accuracy and timeliness.

The role requires excellent communication, organizational skills, and proficiency in Microsoft Office. A team-oriented, customer-focused approach is essential, with opportunities for ongoing training and professional