Client Services Admin Specialist - Child Support

Marathon County Public Library; Town of Wausau (WI); On-site; USD 24,000 - 34,000; Full time

Job summary

Marathon County Social Services seeks an Administrative Specialist to support the Child Support unit in a call center and walk‑in environment. You will handle inquiries, provide information, and process routine administrative tasks with accuracy and courtesy.

Proficiency in Word/Excel and strong communication are essential. A high school diploma and 1 year of office experience are required; a vocational diploma or associate degree may substitute. The role is full-time and on-site in Wausau, WI.

Qualifications

• High school graduation or equivalent.
• One-year general office or administrative support experience required.
• Proficiency in Microsoft Word and Excel required.
• Call center experience preferred.

Responsibilities

• Provides support services for Child Support staff using Microsoft Office programs and internal/external software applications.
• Offers public information and customer services including call center and walk-in support.
• Answers or makes calls to learn about and address client needs and issues.
• Maintains filing systems, data entry, and prepares general or statistical reports.

Skills

Active listening

Microsoft Word

Microsoft Excel

Call center experience

Customer service

Education

High school diploma

Associate degree substitute

Tools

KIDS

CARES

eWiSACWIS

Job description

Marathon County Social Services seeks an Administrative Specialist to support the Child Support unit in a call center and walk‑in environment. You will handle inquiries, provide information, and process routine administrative tasks with accuracy and courtesy.

Proficiency in Word/Excel and strong communication are essential. A high school diploma and 1 year of office experience are required; a vocational diploma or associate degree may substitute. The role is full-time and on-site in Wausau, WI.