Client Services Account Reconciliation Team (ART) Supervisor

Daimler AG; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(K) with match

Mercedes-Benz car program

Flexible work arrangements

Generous vacation & personal time

Job summary

Mercedes-Benz Financial Services is seeking an ART Acount Reconciliation Supervisor to lead one of four ART teams responsible for daily reconciliation of incoming receivables to ALFA portfolio accounts. The role focuses on coaching 6–10 staff, ensuring accurate reconciliations and timely title releases, while coordinating with multiple departments for efficiency.

The ideal candidate has leadership experience, strong analytical skills, and familiarity with ALFA/FAW systems.

Qualifications

• Must be legally authorized to work in the U.S.
• Relocation assistance will not be provided for this position.
• Bachelor's degree preferred; majors include Accounting, Business Administration, Finance.
• 3 years business-general experience; 1 year remarketing; 1 year customer service; 1 year collections.

Responsibilities

• Provide day-to-day leadership and employee development for typically 6–10 employees.
• Execute performance appraisals, productivity monitoring, and talent identification.
• Oversee reconciliation for high volumes of receipts daily to the ALFA portfolio system.
• Monitor suspense environments and title release gate for collateral.
• Coordinate with other departments to analyze root causes and implement process improvements.
• Handle escalated issues with dealers, customers and internal departments.

Skills

Analytical skills

Leadership

Team coordination

Customer service

Collections

Education

Bachelor's degree preferred

Tools

ALFA

FAW

Title Release Portal

Job description

Aufgaben

About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child

Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview:

The MB Account Reconciliation (ART) Supervisor will provide day to day leadership, coaching and development as a leader to one of four ART Teams. Each team is assigned specific workflow objectives (Payoff, Advanced Payoff, Expert and Subject Matter Expert (SME)/Support Teams) in a high volume, operational environment of daily account reconciliation for incoming receivables to ALFA portfolio accounts and suspense system, including closing entries and title release requests as necessary. Supervisors will act in partnership with Accounting, Lockbox Support, various other operational and operational support teams in order to oversee and optimize productivity, quality and process efficiency.

Responsibilities:

• Provide day to day leadership and employee development for typically 6-10 employees through the execution of formal coaching sessions with road map specific coaching plans, side by side assistance and on the job training. Execute performance appraisals, productivity monitoring, goal identification and achievement, talent selection and necessary disciplinary activities. (30%)
• Provide daily oversight and case management strategies to:
  • Ensure accurate reconciliation for high volumes of receipts incoming daily to the ALFA portfolio system
  • Monitor ART's suspense environments (typically ranging from $3-$10 Million) for escalation protocols and regulatory compliance
  • Monitor title release gate by confirming contract obligation is met prior to release for all MBFS collateral (approx. 200K cases/yr)
  • Responsibly monitor the LOA gate by confirming proper approval for all requests of waivers, credits, disbursements, etc.
  • Responsibly exercise ART Supervisor LOA to approve and process system disbursement up to $375K
• Work with other departments including Accounting, Lockbox Support, various other operational and operational support teams to analyze root cause of service and/or system issues . Devise and implement continuous process improvement strategies. (15%)
• Handle escalated issues with dealers, customers and internal departments. Conduct review of issues presented by requestor to close outstanding items. (10%)
• Ensure all ICs audit controls are tested regularly and that processes meet control expectations. (6 controls with potential to impact the bottom line of the business) (10%)
• In representation of ART as the primary ALFA user group, collaborate with ALFA Ops Support to continue refinement of ALFA ART related processes. (5%)

Qualifikationen

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

• Business-General: 3 years
• Remarketing: 1 year
• Customer Service: 1 year
• Collections:1 year

Additional Knowledge:

• 1 year of previous leadership experience required.

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Business Administration
• Finance

Skills:

• Analytical skills:
  • Ability to collect data and establish facts and identify trends and variances
• IT skills:
  • Testing
• PC skills:
  • Microsoft Office

Additional Skills:

• Preferred Knowledge of the following systems and applications: ALFA, FAW and Title Release Portal

Recommended Prerequisites:

• Client Services Team Leader; Collections Team Leader; Remarketing Team Leader; Credit; Fleet Services Agent; Trainer

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets