Loyalty Accelerator Program Agent

Taleo; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

401(k) with match

Vacation & personal time

Mercedes-Benz car program

Flexible work arrangements

Job summary

Mercedes-Benz Financial Services USA LLC in Fort Worth is seeking a Loyalty Accelerator Program Agent to support the MB loyalty program. This role verifies eligibility, handles dealer inquiries, and processes loyalty-related documentation in a call-center environment.

You will work with cross-functional teams to resolve exceptions, ensure accurate financial processing, and coordinate funding for Employee Leases and related contracts.

Qualifications

• Must be legally authorized to work in the U.S.
• Minimum of 2 years overall work experience; funding experience preferred.
• High School Diploma required; Bachelor's preferred.

Responsibilities

• Verify and confirm eligibility for MB LAP incentive program using the MBUSA Market Support System.
• Process subsidy claims, reversals, and ensure transactions meet program guidelines.
• Manage LAP email box; investigate discrepancies and escalate appropriately.
• Provide inbound/outbound support to dealers, field staff, and internal partners; deliver high customer service.
• Monitor maturing lease accounts and manage payment waiver inquiries and account qualification.
• Complete funding process for all lease extensions and balloon refinance contracts; maintain timely turnaround.
• Ensure documentation is complete; maintain compliance reporting and reconcile check logs weekly.

Skills

Analytical skills

Microsoft Office

Problem solving

Education

High School Diploma/GED

Bachelor's Degree

Tools

NFA

Payment Aggregator

Alfa

COS

eValidate

Case360

FAW

Compass

MSS

Doc Management

WebAMS

MB Advantage

Job description

Job Description - Loyalty Accelerator Program Agent (MER00048UB)

Loyalty Accelerator Program Agent Group : Mercedes-Benz Group AG

Description

About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Benefits

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy!Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing?Enjoy generous paid Family Leave Programs- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school?Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
• $8k for graduate

Job Overview:

The Loyalty Accelerator Program (LAP) Agent is responsible for delivering comprehensive support for the Mercedes-Benz loyalty program by verifying program eligibility, resolving complex dealer inquiries, and ensuring accurate processing of loyalty payment waivers. Operating within a call center environment, this role provides high-quality service to dealers, field staff, and internal partners by managing loyalty-related issues, facilitating payment waiver programs, and coordinating necessary documentation and workflows.

The position also ensures compliance with program requirements, supports cross-functional collaboration to resolve exceptions, and maintains accuracy in financial processing, reporting, and account management activities. The role also processes funding of Employee Lease contracts as well as the processing of Funding department mail.

Responsibilities

• Verify and confirm eligibility for MB LAP incentive program using the MBUSA Market Support System. Process subsidy claims, reversals, and ensure all transactions meet program guidelines and accuracy standards. (20%)
• Manage loyalty-related issues through the LAP email box. Investigate discrepancies, resolve complex scenarios, and determine appropriate paths for exceptions and escalations. (20%)
• Provide inbound and outbound support to dealers, field staff, and internal partners. Resolve loyalty-related inquiries, educate on program requirements, and deliver a high level of customer service. (10%)
• Monitor maturing lease accounts with Loyalty Certificates pulled for proper processing and take corrective action as needed, including managing payment waiver program inquiries, adjustments, and account qualification determinations. (15%)
• Complete the funding process for all lease extensions and balloon refinance contracts within expected turnaround times. (15%)
• Ensure completion of required documentation (mail processes ICs Controls), maintain compliance reporting. Log and coordinate the workflow for all incoming checks to the Business Center. Reconcile check log weekly for items waiting for deposit. (10%)
• Facilitate the funding of Employee Leases as they are contracted by the Employee Lease team. (10%)

Qualifications

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.
This position requires a minimum of 2 years of overall work experience. Preferred experience includes:

• Business-General: 2 years
• Funding: 1 year

Education

High School Diploma/(GED) is required, Bachelor's Degree is preferred.

Skills

• Analytical skills
  • Ability to collect data and establish facts and identify trends and variances
• Microsoft Office
• Problem Solving Skills

1 year of NFA, Payment Aggregator, Alfa, COS, eValidate, Case360, FAW, Compass, MSS, Doc Management, WebAMS and MB Advantage preferred.

Additional Skills

1 year of NFA, Payment Aggregator, Alfa, COS, eValidate, Case360, FAW, Compass, MSS, Doc Management, WebAMS and MB Advantage preferred.

Recommended Prerequisites

Discounter; Funding Discrepancy Representative; Collections Agent; Customer Service Representative

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

#LI-JM2

Organization

Mercedes-Benz Financial Services USA LLC

Primary Location

United States of America-Texas-Fort Worth

Work Locations

14372 Heritage Parkway 14372 Heritage Pkwy Fort Worth 76177