Dealer System Analyst

Mercedes-Benz Group AG; Atlanta (GA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision insurance

Paid vacation and personal time

401(k) with match

Mercedes-Benz car program

Flexible work arrangements

Job summary

Mercedes-Benz Financial Services, part of the Mercedes-Benz Mobility group, is seeking a Business Execution Analyst to support MB Advantage and dealer-facing solutions. You will assist with requirements, backlog documentation, UAT, and incident resolution to ensure reliable, compliant dealer systems.

The role involves stakeholder communications, training material creation, and cross-functional collaboration with IT and business teams.

Qualifications

• 3 years minimum of overall work experience.
• 3 years Business-General experience.
• 1 year IT / software testing experience.
• Knowledge of Automotive Finance or Dealer systems is a plus.

Responsibilities

• Provide day-to-day support for MB Advantage and dealer-facing capabilities.
• Triage inquiries, reproduce issues, coordinate resolutions.
• Maintain user access and dealer setup information.
• Develop and maintain test cases; perform UAT and release validation.
• Gather business requirements and prepare backlog materials.
• Support compliance, data controls, and stakeholder communications.
• After hours system support as needed.

Skills

Analytical skills

Testing

Web technologies

Microsoft Office

Presentation skills

Problem solving

Project management

Education

High School Diploma/GED

Bachelor's degree preferred

Business Administration

Tools

Jira

Test management tools

Job description

Tasks

About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child

Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview:

Supports the Dealer System Specialist (Band 92) in the business administration, operation, testing, and continuous improvement of MB Advantage and related dealer-facing solutions. The position assists with requirements and backlog documentation, user acceptance testing, production validation, incident research, user access and dealer maintenance activities, compliance documentation, and stakeholder communications. Provides day-to-day analytical and operational support to help ensure dealer systems are reliable, accurate, compliant, and responsive to dealer and internal business needs.

Responsibilities:

• System Operations and User Support: Provide day-to-day support for MB Advantage and related dealer-facing capabilities. Triage user and dealer inquiries, reproduce issues, document findings, coordinate resolution with the Dealer System Specialist and ITM, and track open items through closure. Maintain user access and dealer setup information, including support for new dealerships and buy/sell activities. (30%)
• Testing and Release Support: Develop and maintain test cases; execute user acceptance testing and post-production validation for scheduled, emergency, and defect releases; document evidence and results; log and retest defects; and elevate risks, failed results, or unresolved issues to the Dealer System Specialist. (25%)
• Requirements, Backlog, and Project Support: Gather and document business requirements, process flows, user stories, acceptance criteria, and enhancement requests. Maintain Jira items and supporting documentation, analyze stakeholder feedback, and prepare materials for backlog grooming, sprint planning, and project status updates. (20%)
• Data, Controls, and Compliance Support: Perform recurring system and process checks, analyze trends and exceptions, maintain procedures and control evidence, and support compliance with applicable corporate policies and requirements, including A22 and GLBA. Escalate control gaps or data concerns to the Dealer System Specialist. (10%)
• Stakeholder Communications and Training: Prepare user communications, quick-reference materials, presentations, demonstrations, and training content for Dealer Services, MBUSA/OCU Financial Services Field Staff, dealers, and other users. Coordinate feedback and follow-up actions. (5%)
• Vendor and Administrative Support: Assist with vendor meetings, issue tracking, service reviews, documentation requests, Data@Cloud reviews, and information security assessment activities. Support routine administration and recordkeeping for dealer system vendors and interfaces. (5%)
• After Hours Support: Respond to after hour system down incidents and system releases to support MB Advantage or other connected systems as needed. (5%)

Qualifications

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 3 years of overall work experience. Preferred experience includes:

• Business-General: 3 years
• Credit: 1 year
• Customer Service: 1-2 years
• Information Technology: 1 year

Education:

High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Business Administration

*Agile, software testing, business analysis, or project management certification preferred.

Additional Knowledge:

• Minimum 3 years overall work experience
• 3 years Business - General: General
• 2 years Customer Service or Dealer Support: Proficient
• 2 years Information Technology or Business Systems: General
• 2 years Credit, Finance, or Automotive Financial Services: General
• 1 year Software Testing / UAT and Defect Management: General
• 1 year Project, Process, or Requirements Documentation: General

Skills:

• Analytical skills
  • Ability to collect data and establish facts and identify trends and variances
• IT skills
  • Testing
  • e-Technologies/Web
• PC skills
  • Microsoft Office
• Presentation skills
• Problem Solving skills
• Project Management skills
  • Team member

Additional Skills:

• Jira or comparable work-tracking tools
• Planning and organizing
• Interpersonal skills; teamwork; collaboration
• Ability to manage multiple priorities and elevate issues appropriately
• Presentation and communication

Recommended Prerequisites:

• Business Execution Analyst
• Business Systems Analyst
• Dealer or Customer Support Analyst
• Business Center / Dealer Services role
• Credit or Funding Analyst
• Quality Assurance / UAT Analyst
• Project Coordinator
• Operations Analyst

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets