Client Services Mexico Representative

Daimler Trucks North America LLC; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Competitive salary

Vacation and personal time

401(k) with match

Mercedes-Benz car program

Flexible work arrangements

Job summary

Mercedes-Benz Financial Services USA LLC in Fort Worth, Texas is seeking a Mexico Client Services Representative to deliver superior service to Mexico customers and dealers, handling contracts cradle to grave and acting as the single point of contact for inquiries.

The role requires 2+ years of experience, Spanish language ability, and strong MS Office skills; a High School Diploma or GED is required, with a Bachelor's degree preferred. Competitive salary and benefits accompany this position.

Qualifications

• Legally authorized to work in the U.S. at time of application.
• Minimum 2 years of overall work experience.
• Preferred: Bachelor's degree in Accounting, Business Administration or Finance.

Responsibilities

• Prepare and modify legal documents for account changes (extensions/deferrals, due date changes, principal payments/term reductions).
• Respond to inquiries via mail, email, cases, and phone; provide account updates (payoffs, Autopay, amortizations, address changes).
• Process requests related to account questions and title release; escalate where needed; coordinate with internal partners to minimize non-compliance risk.
• Coordinate timely account dispositions and title release with ART; research payment issues and resolve them promptly.

Skills

Analytical skills

Spanish

Microsoft Office

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

ALFA system

Job description

Description

About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
• $8k for graduate

Job Overview:

The Client Services Mexico Representative will deliver superior service to Mexico customers and dealers, while building customer relationships in support of CSI/DSI. They will act as a dedicated account manager for all Mexico customers, handling contracts cradle to grave. They will act as a single point of contact for inquiries and requests from customers, dealers, field employees, and other internal partners as they relate to servicing the Mexico portfolio. Responsible for the timely follow up on delegated items and minimizing legal & financial risk through procedural compliance and processing excellence. This position encompasses a wide array of aspects from Client Services at a high level of complexity.

Responsibilities:

• Prepare legal documents for account modifications (extensions/deferrals, due date changes, principal payment/term reductions, etc.). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in ALFA or send to appropriate department/team. (15%)
• Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, principal payment/term reductions, Autopay set up/cancellation, amortizations, title copies, contract copies, garage/billing address updates, and payment research. (45%)
• Complete requests where possible in relation to account questions, title release, and document/payoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies, including Mexico colleagues. (15%)
• Coordinate timely account dispositions and title release with the Account Reconciliation Team (ART) department. Research payment issues raised by customers and ensure timely resolution. (15%)

Qualifications

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.
This position requires a minimum of 2 years of overall work experience. Preferred experience includes:

• Business-General: 2 years
• Customer Service: 2 years

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Business Administration
• Finance

Skills:

• Analytical skills
  • Ability to collect data and establish facts and identify trends and variances
• Spanish
• Microsoft Office

Additional Skills:

• Ability to work and thrive in an environment of constant change and ambiguity
• Ability to efficiently and accurately process a large volume of requests.

Recommended Prerequisites:

Customer Service/Collections/Remarketing Representative

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

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Organization

Mercedes-Benz Financial Services USA LLC

Primary Location

United States of America-Texas-Fort Worth

Work Locations

14372 Heritage Parkway 14372 Heritage Pkwy Fort Worth 76177