Client Service Supervisor

Brief Media, Inc.; Cary (NC); On-site; USD 60,174,000 - 83,097,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Parental leave benefits

Flexible work schedules

401k and retirement planning

Paid time off and floating holiday

Trupanion pet insurance and discounts

Job summary

BluePearl Pet Hospital is seeking a Client Service Supervisor to guide the daily activities of the Client Services Team and ensure smooth interdepartmental collaboration in the hospital. The role includes managing shift coverage, coaching staff, and maintaining high-quality client service throughout patient visits.

compensation starts at $21.00–$29.00 per hour, with progression through our competency leveling system based on experience. Schedule varies with some weekends and evenings required.

Responsibilities

• Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client's unique set of circumstances.
• Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas , changes in protocol, policies, impending changes and ongoing communication and feedback.
• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Plans and executes regularly scheduled team meetings.
• Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
• Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
• Other job duties as assigned.

Job description

BluePearl Pet Hospital is currently seeking a new Client Service Superviso r.

Pay: $21.00 - $29.00 / hour

This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

Schedule: Schedule is dependent on team needs. Some weekends and evenings will be required.

The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficiently in the absence of the CSM. The CSS provides management coverage for the CS department to function properly during the shift and those issues are addressed by the proper individual ensuring services are seamless from beginning to end of the client and patient visit.

As the Client Service Supervisor, you will:

• Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client's unique set of circumstances.
• Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas , changes in protocol, policies, impending changes and ongoing communication and feedback.
• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Plans and executes regularly scheduled team meetings.
• Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
• Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
• Other job duties as assigned.

Why BluePearl ?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance , and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.