Client Service Coordinator

BluePearl Pet Hospital; Des Moines (IA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Flexible schedules

Professional development

Résumé du poste

BluePearl Specialty + Emergency Pet Hospital in Des Moines is seeking a Client Service Coordinator to greet clients, manage appointments, and coordinate with the veterinary team to ensure compassionate service. You will handle inquiries with clarity and provide support to families during stressful situations.

Ideal candidates are customer-service oriented, communicate effectively, and can navigate emotionally charged interactions while keeping the hospital operations running smoothly.

Qualifications

• Experience in client-facing roles and ability to remain calm under pressure.
• Strong listening and communication skills with clients and team members.
• Ability to assess client needs and coordinate with hospital staff.

Responsabilités

• Greet clients warmly and confirm appointment details.
• Communicate clearly over phone and in person to explain processes.
• Coordinate with veterinary staff to ensure smooth patient flow.
• Provide emotional support and resources to grieving clients when needed.

Connaissances

Customer service

Communication

Empathy

Description du poste

BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator.

• Are you an excellent customer service professional?
• Do your peers turn to you for advice, guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Specialty + Emergency Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Client Services Coordinator

• You will greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Health, dental, vision, and life insurance options.
• Paid paternity leave as well as employer provided short-term and long-term disability.
• Flexible work schedules.
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Schedule Requirements

• Afternoon start times of 12:00pm or 2pm
• 10-12 hour shifts, based on scheduling needs
• Full-time: 35-40 hours per week
• Weekend and holiday availability is required

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.