Client Service Coordinator

BluePearl Pet Hospital; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Trupanion pet insurance and associate*

Associate discounts on pet treatment

Career development programs

BluePearl University training

Continuing education allowance

Job summary

BluePearl Pet Hospital is seeking Veterinary Receptionists to join our team of veterinary professionals in Grand Rapids, MI. The role focuses on welcoming clients, providing guidance and support, and serving as a compassionate liaison between clients and the veterinary team.

You will communicate clearly, assess client needs on arrival, triage basic situations, confirm appointments, and assist with facilitating compassionate care for pets and their families.

Qualifications

• Customer service excellence and strong communication are essential.

Responsibilities

• Greet clients warmly and acknowledge them when entering the hospital.
• Maintain a friendly, calm, and approachable demeanor in person and on the phone.

Skills

Customer service

Clear communication

Compassionate listening

Calm demeanor

Client liaison

Job description

BluePearl Pet Hospital is hiring for Veterinary Receptionists!

• Are you an excellent customer service professional?


• Do you offer guidance, comfort, and support?


• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

As a Veterinary Receptionist

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.


• You are always offering a friendly smile, strong eye contact and an approachable demeanor.


• You are a compassionate listener.


• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.


• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.


• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.


• You will respond to non-patient calls or visitors and connect them to the appropriate team member.


• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.


• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.


• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.


• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.


• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.


• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.


• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.