Client Service Specialist - Telehealth

Medcor; McHenry (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Medcor is seeking a Client Support Specialist II to join our Telehealth team in a role focused on advanced client implementations, data management, and ongoing account support. You will collaborate across Account Management, Sales, Compliance, and Project Management to tailor solutions and ensure superior client experiences.

The ideal candidate has 5+ years in operations or client relations or 2+ years in onboarding, excels with Excel and multiple software tools, and communicates clearly by

Qualifications

• 5+ years of operational, customer service, or client relations experience OR 2+ years of client implementation/onboarding experience.
• Strong problem-solving skills in a fast-paced environment.
• Excellent written, verbal, listening, and interpersonal communication skills.
• Attention to detail and data accuracy.
• Advanced Microsoft Excel and Office skills; ability to learn various software tools.
• Comfort communicating with clients by phone and email; team collaboration.
• Ability to work independently while coordinating with multiple teams.

Responsibilities

• Lead advanced client implementations and onboarding activities.
• Format, validate, import, and maintain client and data records.
• Manage complex client system requirements and security settings.
• Troubleshoot implementation issues with clients and internal teams.
• Handle call review requests and document for Compliance.
• Configure secure client authentication and system settings.
• Mentor and support other Client Support Specialists I and II.
• Participate in meetings, training, and continuous improvement initiatives.
• Meet departmental quality standards and performance targets.
• Take on additional projects as needed.

Skills

Operations experience

Customer service

Data management

Problem solving

Excel proficiency

Communication

Independence

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Office

Multiple software platforms

Job description

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Are you an experienced client support professional who enjoys solving problems, working with data, and helping clients successfully navigate complex systems and processes? Medcor is looking for a Client Support Specialist II to join our Telehealth team!

In this role, you’ll serve as an advanced member of our Client Support team, providing operational and technical support to Medcor clients while helping ensure an exceptional client experience. You’ll play an important role in client implementations, system configurations, data management, troubleshooting, and ongoing account support.

You’ll also work closely with teams across Medcor, including Account Management, Sales, Compliance, and Project Management, to implement customized solutions and ensure our clients receive the high level of service they expect from Medcor.

What You’ll Do:

• Lead advanced client implementations and account configurations, including new client onboarding and customized system setups.
• Format, validate, import, and maintain client and medical network data while ensuring data accuracy and integrity.
• Manage complex client-specific system requirements, security settings, and account updates.
• Partner with clients and internal teams to troubleshoot implementation issues and identify effective solutions.
• Manage call review requests and ensure required documentation is submitted to Medcor’s Compliance team.
• Configure and maintain secure client authentication settings and other system requirements.
• Provide guidance and support to Client Support Specialists I and II, including answering questions, sharing knowledge, and assisting with setup procedures.
• Participate in team meetings, training, and continuous improvement initiatives.
• Meet established departmental quality standards and performance expectations.
• Take on additional projects and responsibilities as needed.

What We’re Looking For:

• 5+ years of operational, customer service, or client relations experience OR 2+ years of client implementation/onboarding experience.
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
• Excellent written, verbal, listening, and interpersonal communication skills.
• Strong attention to detail and the ability to accurately manage and manipulate data.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office.
• Ability to learn and work effectively within multiple software platforms and web-based tools.
• Comfortable communicating directly with clients through phone and email.
• Ability to work independently while also collaborating effectively across multiple teams.

Even Better If You Have:

• Bachelor’s degree or equivalent experience.
• Previous experience with client implementations or onboarding.
• Experience in Workers’ Compensation or Occupational Health medicine.

This position may work in an onsite, hybrid, or remote office environment. When working remotely, team members must have a private workspace with a door that can close and maintain a high-speed internet connection that meets Medcor’s IT requirements.

Come join a team where your experience, problem-solving skills, and commitment to great client service can make an impact every day!