Client Service Specialist – Telehealth

Medcor Inc; Illinois; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Medcor Inc. seeks an experienced Client Support Specialist II for our Telehealth team. You will lead advanced client implementations, configure systems, and manage data to ensure exceptional service.

You will collaborate with Account Management, Sales, Compliance and PM to tailor solutions for clients. You’ll guide junior specialists, troubleshoot issues, and help maintain security and data integrity while meeting quality standards.

Qualifications

• Associate degree or equivalent experience.
• 5 years of operational customer service or client relations experience OR 2 years of client implementation/onboarding experience.
• Strong problem-solving skills in a fast-paced environment.
• Excellent written, verbal, listening and interpersonal communication skills.
• Strong attention to detail and the ability to accurately manage and manipulate data.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office.
• Ability to learn and work effectively within multiple software platforms and web-based tools.
• Comfortable communicating directly with clients through phone and email.
• Ability to work independently while collaborating across multiple teams.
• Bonus: Bachelor’s degree or equivalent experience.
• Bonus: Prior client implementations or onboarding experience.
• Bonus: Experience in Workers’ Compensation or Occupational Health medicine.

Responsibilities

• Lead advanced client implementations and onboarding.
• Format, validate, import, and maintain client data with accuracy.
• Manage complex client system requirements and security settings.
• Troubleshoot implementation issues with clients and internal teams.
• Manage call review requests and ensure compliance documentation.
• Configure and maintain secure client authentication settings and system requirements.
• Provide guidance to Client Support Specialists I and II on setup procedures.
• Participate in team meetings and continuous improvement initiatives.
• Meet departmental quality standards and performance expectations.
• Take on additional projects as needed.

Skills

Problem solving

Data manipulation

Communication

Excel proficiency

Team collaboration

Attention to detail

Learning new software

Education

Associate degree or equivalent experience

Tools

Microsoft Office

CRM software

Job description

Are you an experienced client support professional who enjoys solving problems working with data and helping clients successfully navigate complex systems and processes Medcor is looking for a Client Support Specialist II to join our Telehealth team In this role youll serve as an advanced member of our Client Support team providing operational and technical support to Medcor clients while helping ensure an exceptional client experience Youll play an important role in client implementations system configurations data management troubleshooting and ongoing account support Youll also work closely with teams across Medcor including Account Management Sales Compliance and Project Management to implement customized solutions and ensure our clients receive the high level of service they expect from Medcor

What Youll Do

• Lead advanced client implementations and account configurations including new client onboarding and customized system setups
• Format validate import and maintain client and medical network data while ensuring data accuracy and integrity
• Manage complex client specific system requirements security settings and account updates
• Partner with clients and internal teams to troubleshoot implementation issues and identify effective solutions
• Manage call review requests and ensure required documentation is submitted to Medcors Compliance team
• Configure and maintain secure client authentication settings and other system requirements
• Provide guidance and support to Client Support Specialists I and II including answering questions sharing knowledge and assisting with setup procedures
• Participate in team meetings training and continuous improvement initiatives
• Meet established departmental quality standards and performance expectations
• Take on additional projects and responsibilities as needed

What Were Looking For

• Associate degree or equivalent experience
• 5 years of operational customer service or client relations experience OR 2 years of client implementationonboarding experience
• Strong problem solving skills with the ability to work effectively in a fast paced environment
• Excellent written verbal listening and interpersonal communication skills
• Strong attention to detail and the ability to accurately manage and manipulate data
• Advanced Microsoft Excel skills and proficiency with Microsoft Office
• Ability to learn and work effectively within multiple software platforms and web based tools
• Comfortable communicating directly with clients through phone and email
• Ability to work independently while also collaborating effectively across multiple teams
• Even Better If You Have Bachelors degree or equivalent experience
• Previous experience with client implementations or onboarding
• Experience in Workers Compensation or Occupational Health medicine

Additional Details

This position may work in an onsite hybrid or remote office environment When working remotely team members must have a private workspace with a door that can close and maintain a high speed internet connection that meets Medcors IT requirements

Come join a team where your experience problem solving skills and commitment to great client service can make an impact every day