Client Service Specialist - Telehealth

Medcor; Illinois; On-site; USD 65,000 - 90,000; Full time

Job summary

Medcor is seeking a Client Support Specialist II to join our Telehealth team. You will be an advanced member of the Client Support group, providing operational and technical support during client implementations, system configurations, data management, troubleshooting, and ongoing account support.

You will collaborate with Account Management, Sales, Compliance, and Project Management to deliver customized solutions and ensure high levels of client service.

Qualifications

• 5+ years of operational, customer service, or client relations experience OR 2+ years of client implementation/onboarding experience.
• Strong problem-solving skills in a fast-paced environment.
• Excellent written, verbal, listening, and interpersonal communication skills.
• Strong attention to detail and ability to manage and manipulate data.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office.
• Ability to learn and work effectively across multiple software platforms and web-based tools.
• Comfortable communicating directly with clients via phone and email.
• Ability to work independently while collaborating across multiple teams.

Responsibilities

• Lead advanced client implementations and account configurations, including new client onboarding and customized system setups.
• Format, validate, import, and maintain client and medical network data with accuracy and integrity.
• Manage complex client-specific system requirements, security settings, and account updates.
• Partner with clients and internal teams to troubleshoot implementation issues and identify effective solutions.
• Manage call review requests and ensure documentation is submitted to Compliance.
• Configure and maintain secure client authentication settings and other system requirements.
• Provide guidance and support to Client Support Specialists I and II, including knowledge sharing and setup assistance.
• Participate in team meetings, training, and continuous improvement initiatives.
• Meet established departmental quality standards and performance expectations.
• Take on additional projects and responsibilities as needed.

Skills

Client onboarding

Data management

Advanced Excel

Problem solving

Cross-team collaboration

Communication

Independent work

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Office

Job description

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Are you an experienced client support professional who enjoys solving problems, working with data, and helping clients successfully navigate complex systems and processes? Medcor is looking for a Client Support Specialist II to join our Telehealth team!

In this role, you’ll serve as an advanced member of our Client Support team, providing operational and technical support to Medcor clients while helping ensure an exceptional client experience. You’ll play an important role in client implementations, system configurations, data management, troubleshooting, and ongoing account support.

You’ll also work closely with teams across Medcor, including Account Management, Sales, Compliance, and Project Management, to implement customized solutions and ensure our clients receive the high level of service they expect from Medcor.

What You’ll Do:

• Lead advanced client implementations and account configurations, including new client onboarding and customized system setups.
• Format, validate, import, and maintain client and medical network data while ensuring data accuracy and integrity.
• Manage complex client-specific system requirements, security settings, and account updates.
• Partner with clients and internal teams to troubleshoot implementation issues and identify effective solutions.
• Manage call review requests and ensure required documentation is submitted to Medcor’s Compliance team.
• Configure and maintain secure client authentication settings and other system requirements.
• Provide guidance and support to Client Support Specialists I and II, including answering questions, sharing knowledge, and assisting with setup procedures.
• Participate in team meetings, training, and continuous improvement initiatives.
• Meet established departmental quality standards and performance expectations.
• Take on additional projects and responsibilities as needed.

What We’re Looking For:

• 5+ years of operational, customer service, or client relations experience OR 2+ years of client implementation/onboarding experience.
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
• Excellent written, verbal, listening, and interpersonal communication skills.
• Strong attention to detail and the ability to accurately manage and manipulate data.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office.
• Ability to learn and work effectively within multiple software platforms and web-based tools.
• Comfortable communicating directly with clients through phone and email.
• Ability to work independently while also collaborating effectively across multiple teams.

Even Better If You Have:

• Bachelor’s degree or equivalent experience.
• Previous experience with client implementations or onboarding.
• Experience in Workers’ Compensation or Occupational Health medicine.

This position may work in an onsite, hybrid, or remote office environment. When working remotely, team members must have a private workspace with a door that can close and maintain a high-speed internet connection that meets Medcor’s IT requirements.

Come join a team where your experience, problem-solving skills, and commitment to great client service can make an impact every day!