Client Service Specialist - ONSITE

Viking Client Services, Inc.; Eden Prairie (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

Viking Client Services, LLC in Eden Prairie, MN is seeking a Client Service Specialist to provide ongoing communication with client staff and management while delivering high-quality customer care. This onsite role requires timely completion of tasks and collaboration across Viking departments.

You will handle mail processing, account data, reports, and data entry, with on-site presence required from 8am and a 7am-5pm mail window.

Qualifications

• High School Diploma or equivalent.
• 1 year customer service experience in an office environment.
• Ability to handle multiple tasks within deadlines.
• Collaboration with departments to achieve detail-oriented projects.
• Exposure to the collection/billing industries helpful.

Responsibilities

• Create/coordinate and forward varied reports and account data, both to the clients and to Viking Team Managers and Collection staff as received from clients, this includes but is not limited to projections, collection data, consumer complaints, and audit reports and questionnaires.
• Ensure that all requested information from a client is prepared by the correct Viking employees and forwarded within the expected time frame.
• Oversight and maintenance of client accounts in Viking's internal operation system as directed by client guidelines.
• Additional tasks as assigned by supervisor.
• On-site presence is required for the fulfillment of mail processes. Mail is received between the hours of 7am-5pm. Position requires being on site at our Eden Prairie headquarters by 8am.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

10050 Crosstown Circle, Suite 300
Eden Prairie , MN55344

Viking Client Services, LLC

Client Service Specialist - ONSITE

Viking Client Services, LLC

Client Service Specialist - ONSITE

10050 Crosstown Cir #300
Eden Prairie, MN 55344

Salary: 20.00 - 25.00 USD / HOUR

Viking Client Services provides payment processing, recovery, claims management and collection services to clients across the country. We have been in the business for 50 plus years and are currently in GROWTH mode!

As a Client Service Specialist you provide ongoing communication with client staff and management while maintaining superb customer care and timeliness of client tasks assigned. High quality service provided to the client contacts and overseeing the timely completion of all tasks assigned to Viking by the clients. Collaboration with the various Viking departments to ensure changes and audits to be completed as necessary. Daily mail processing, logging account correspondence, and payments to Viking for account updates.

Responsibilities:

• Create/coordinate and forward varied reports and account data, both to the clients and to Viking Team Managers and Collection staff as received from clients, this includes but is not limited to projections, collection data, consumer complaints, and audit reports and questionnaires.
• Ensure that all requested information from a client is prepared by the correct Viking employees and forwarded within the expected time frame.
• Oversight and maintenance of client accounts in Vikings internal operation system as directed by client guidelines.
• Additional tasks as assigned by supervisor.
• On-site presence is required for the fulfillment of mail processes. Mail is received between the hours of 7am-5pm. Position requires being on site at our Eden Prairie headquarters by 8am.

Qualifications:
Education:

• High School Diploma or equivalent

Experience:

• 1-year customer service experience in an office environment
• Proven ability to handle multiple tasks within a specific time frame
• Collaboration with departments to achieve detail-oriented projects
• Exposure to the collection/billing industries helpful

Other Skills:

• Personal commitment to delivering the highest level of customer care
• The ability to make sound decisions in collaboration with company departments
• Self-sufficient
• Detail oriented
• Strong working knowledge of Microsoft Office products (Excel, Outlook, Word, etc.) is required.

Physical Demands:
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus

Equal Opportunity Employer, including disabled and veterans.