Client Service Specialist - Employee-Owned Team with Growth & Perks

Kesslers Diamond Center; Appleton (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Kesslers Diamonds in Appleton, WI is seeking a Client Service Specialist to deliver exceptional service and help run daily store operations. You’ll greet clients, process transactions at the POS, manage inventory and special orders, handle repairs, answer phones, and communicate details to the team.

The ideal candidate has a high school diploma, 1–2 years in customer service or office support, strong interpersonal and communication skills, computer proficiency, and the ability to multitask.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of experience in customer service or office support.
• Strong interpersonal and communication skills.
• Proficiency with computers and ability to multitask.
• Comfortable working independently and as part of a team.

Responsibilities

• Greeting clients and providing outstanding customer service.
• Handling transactions accurately using our point-of-sale system.
• Managing inventory and processing special orders and repairs.
• Answering phones and directing calls to the right team member.
• Receiving and sorting shipments, communicating details to the team.
• Collaborating with teammates to solve problems and ensure client satisfaction.

Skills

Interpersonal communication

Customer service

Multitasking

Computer proficiency

Education

High School Diploma

Job description

Kesslers Diamonds in Appleton, WI is seeking a Client Service Specialist to deliver exceptional service and help run daily store operations. You’ll greet clients, process transactions at the POS, manage inventory and special orders, handle repairs, answer phones, and communicate details to the team.

The ideal candidate has a high school diploma, 1–2 years in customer service or office support, strong interpersonal and communication skills, computer proficiency, and the ability to multitask.