Client Experience Specialist (Employee-Owned)

Kesslers Diamonds; Milwaukee (WI); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Employee ownership

Family-like atmosphere

Work-life balance

Benefits package

Employee discount

Job summary

Kesslers Diamonds in Milwaukee, WI is seeking a Client Service Specialist to deliver exceptional service and keep store operations running smoothly. You will greet clients, process transactions at the POS, manage inventory, and handle shipments and repairs with a collaborative team.

The role emphasizes strong customer service, reliable computer skills, and a positive, fun attitude in a fast-paced retail environment. This full-time position offers employee ownership and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of experience in customer service or office support.
• Strong interpersonal and communication skills.
• Proficiency with computers and ability to multitask.
• Comfortable working independently and as part of a team.
• Positive attitude and a desire to have fun every day!

Responsibilities

• Greeting clients and providing outstanding customer service.
• Handling transactions accurately using our point-of-sale system.
• Managing inventory and processing special orders and repairs.
• Answering phones and directing calls to the right team member.
• Receiving and sorting shipments, communicating details to the team.
• Collaborating with teammates to solve problems and ensure client satisfaction.
• Performing other duties as needed to support the store.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma

Tools

Point-of-Sale System

Job description

Kesslers Diamonds in Milwaukee, WI is seeking a Client Service Specialist to deliver exceptional service and keep store operations running smoothly. You will greet clients, process transactions at the POS, manage inventory, and handle shipments and repairs with a collaborative team.

The role emphasizes strong customer service, reliable computer skills, and a positive, fun attitude in a fast-paced retail environment. This full-time position offers employee ownership and growth opportunities.