CUSTOMER SERVICE SPECIALIST

Kesslers Diamond Center; Appleton (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Kesslers Diamonds in Appleton, WI is seeking a Client Service Specialist to deliver exceptional service and help run daily store operations. You’ll greet clients, process transactions at the POS, manage inventory and special orders, handle repairs, answer phones, and communicate details to the team.

The ideal candidate has a high school diploma, 1–2 years in customer service or office support, strong interpersonal and communication skills, computer proficiency, and the ability to multitask.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of experience in customer service or office support.
• Strong interpersonal and communication skills.
• Proficiency with computers and ability to multitask.
• Comfortable working independently and as part of a team.

Responsibilities

• Greeting clients and providing outstanding customer service.
• Handling transactions accurately using our point-of-sale system.
• Managing inventory and processing special orders and repairs.
• Answering phones and directing calls to the right team member.
• Receiving and sorting shipments, communicating details to the team.
• Collaborating with teammates to solve problems and ensure client satisfaction.

Skills

Interpersonal communication

Customer service

Multitasking

Computer proficiency

Education

High School Diploma

Job description

Client Service Specialist – Join Our Team at Kesslers Diamonds!

Location: Appleton, WI
Job Type: Full-Time

At Kesslers Diamonds, we’re more than a jewelry store—we’re a team of passionate, dedicated people who love creating unforgettable experiences for our clients. If you thrive in a collaborative environment and enjoy going the extra mile for customers, we want to meet you!

What You’ll Do

As a Client Service Specialist, you’ll play a key role in delivering exceptional service and ensuring smooth store operations. Your responsibilities will include:

• Greeting clients and providing outstanding customer service.
• Handling transactions accurately using our point-of-sale system.
• Managing inventory and processing special orders and repairs.
• Answering phones and directing calls to the right team member.
• Receiving and sorting shipments, communicating details to the team.
• Collaborating with teammates to solve problems and ensure client satisfaction.
• Performing other duties as needed to support the store.

What We’re Looking For

• High School Diploma or equivalent.
• 1–2 years of experience in customer service or office support.
• Strong interpersonal and communication skills.
• Proficiency with computers and ability to multitask.
• Comfortable working independently and as part of a team.
• Positive attitude and a desire to have fun every day!

Why You’ll Love Working Here

• 100% Employee-Owned Company – Your success is our success!
• A fun, family-like atmosphere built on respect, teamwork, and open communication.
• A culture that promotes work‑life balance and personal growth.
• Competitive benefits package and generous employee discount.

Physical Requirements

• Ability to stand, walk, and sit for extended periods.
• Frequent use of hands for handling and reaching.
• Occasionally lift/move up to 35 lbs.

Ready to Build Your Career?

Join a company that values its people and makes a difference in the lives of customers and employee-owners alike.

Kesslers Diamonds is an equal opportunity employer committed to diversity and inclusion. We appreciate all applicants, but only those selected for further consideration will be contacted.